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Level 1: Joiner
Posts: 1
Registered: ‎25-05-2020

Serious security breach on Live Chat

Be careful using live chat. I went on it today and when I was connected to a chat agent, I could see ALL his previous conversations, including people's names, numbers and security answers!! I told him this and he just said ignore it! I obviously didn't continue with the chat. I've emailed 02 about the security breach.

This is quite shocking and unacceptable from a company this big.
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Posts: 100,406
Topics: 546
Registered: ‎04-04-2012

Re: Serious security breach on Live Chat

@Marjo 

@Martin-O2 

@LukasB  You might want to follow this up?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,865
Registered: ‎18-02-2016

Re: Serious security breach on Live Chat

Thanks of raising this @H77@MI5. I'll pass this over to the team and will let you know if we need any further info. slight smile

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