See what you can do, O2.

[PH1LB0]

So your network has gone completely AWOL, meaning that I can't send texts, use the internet or even make a phone call unless I'm on wifi. I effectively have no 'SERVICE'.

BUT I BET YOU STILL WANT ME TO PAY MY BILL (IN FULL) AT THE END OF THE MONTH, DON'T YOU?!

Of course you do. So what would happen if my Direct Debit suddenly went AWOL due to a 'third party software issue' (otherwise known as me cancelling it)? You'd be texting me, emailing me, calling me and hounding me for your money, threatening legal action and generally turning into a frenzied, unstoppable savage money beast until you got what was rightly yours {...evil laugh...}. Why? Because I signed a contract with you saying that I would cough up a small fortune every month so that I could use your SERVICE to keep in touch with my family, friends and colleagues.

But I can't keep in touch with my friends, family and colleagues, can I? Because you are no longer providing me with a SERVICE, and you can't even give me a time or date of when that SERVICE will resume either. So when that time of the month arrives when you want me to empty the contents of my modest bank account into your already very full one, are you going to show me some gratitude for not turning into a savage beast by compensating me for not providing me with a SERVICE?

To quote your 2002 campaign tagline: SEE WHAT YOU CAN DO, O2.

[EmilieT]

Thanks for reporting issues with the network today. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to share your feedback. 

Thanks, 

The community team.