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Anonymous
Posts: 0

Scam

I'm on pay as you go, had a scam text today and they took £4.69 from my balance. I've contacted 02 they said it was from" shared shortcake for oxygen 8 "they have blocked the no from where it came from.  They have given me a tel to call 03333137900 to try and get the money returned. Has anyone else experienced this?

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Posts: 103,970
Topics: 552
Registered: ‎04-04-2012

Re: Scam

Help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Scam

You may have inadvertently clicked on a link. Contact phonepayplus & the company involved to get a refund

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Posts: 89,724
Topics: 745
Registered: ‎14-01-2013

Re: Scam

[ Edited ]

According to Google that is the number for the company you mention....However I would report them here

http://www.phonepayplus.org.uk/for-consumers/contact-us-for-consumers

Also have a read of this help thread...http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

Edited to add....I was just a bit late....

*The Game Is On*

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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Scam

Yet another scam.. Do you per chance enter "free" competitions on Facebook?
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Posts: 80,548
Topics: 573
Registered: ‎04-01-2009

Re: Scam

Facebook is by far the worst source of scams. Merely clicking on a link can inadvertently sign you up to an expensive subscription. 

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Anonymous
Posts: 0

Re: Scam

They gave me this number also but it just lead straight to an answer machine so i've tried this email address that EE gives out to their customers: customercare.uk@oxygen8.com

 

 

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Level 1: Joiner
Posts: 2
Registered: ‎20-08-2013

Re: Scam

Yes, I have received two texts at £3.75 each. Asked O2 to refund but they gave me a number to call and said I have to reclaim from the sender. I have since sent an email as the number is going to voicemail.
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Posts: 89,724
Topics: 745
Registered: ‎14-01-2013

Re: Scam


@LPBabe wrote:
Yes, I have received two texts at £3.75 each. Asked O2 to refund but they gave me a number to call and said I have to reclaim from the sender. I have since sent an email as the number is going to voicemail.

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Follow the advice in the above guide @LPBabe

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: ‎20-08-2013

Re: Scam

Did they respond?