Scam

[Mike3]

I was offered £160 for my iPhone 7 - it had spent its life in a leather case and had a screen cover - it was literally immaculate when I returned it. A colleague laughed when told him and said o2 would email me saying there was damage and offer me much less. Having been a loyal customer since o2 started I dismissed his comments. Guess what ! Email today saying the screen is cracked and offered me £80 !!! I can’t believe it - what a disgrace !!! I phoned up to complain and the man said it want in their interest to scam me - I said it was £80 in their interest to scam me !!! Goodbye o2

[Bambino]

@Mike3  Unfortunately, your friend was right. If you search the forum you will see that O2 Recycle do this all the time. It's despicable. No other word for it.

Do not accept their offer. Request the return of the phone and take it to CEX or sell it on eBay.

[Mike3]

Thanks Bambino
Do o2 read these threads ?

[Bambino]

@Mike3  You're welcome. I don't think O2 monitor this site, but I will tag community admin @Martin-O2 and @EmilieT and hopefully they will reach out to you if you'd like to speak to them about this.

[Mike3]

Thanks v much

[Anonymous]

Or you are better off taking it to your local o2 store if you really want to recycle with them. You will have better luck 

[EmilieT]

Good morning @Mike3 , and sorry to hear about your recent experience with O2 Recycle. I'll make sure to pass on your comments to the team, and if you'd like I can also have someone look into this for you. I'll need a few more details so I'll send you a Private Message first.

Thanks @Bambino  for the mention!