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Level 1: Joiner
Posts: 12
Registered: ‎27-09-2014

SIM network pin blocked

Can anybody help I've had problems for over 2weeks changed network,have been on the phone to 02 numerous times have been sent out code several times doesn't work,have been told over a week ago they do not have the puk code on their database,they will contact the manufacturer for this still waiting.

What my phone says is SIm network PIN blocked.Enter SIm network PUK. Surely this is down to 02 and nothing to do with the manufacturer.

Please help I'm now losing the will.

Posts: 100,583
Topics: 767
Registered: ‎14-01-2013

Re: SIM network pin blocked

@Disappointed

Have you tried this

http://www.o2.co.uk/puk/landing

*The Game Is On*

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Level 1: Joiner
Posts: 12
Registered: ‎27-09-2014

Re: SIM network pin blocked

No will do thanks.

Posts: 116,686
Topics: 574
Registered: ‎04-04-2012

Re: SIM network pin blocked

Sounds like the phone is hard locked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 12
Registered: ‎27-09-2014

Re: SIM network pin blocked

Have tried it before but I went on to my 02 gave me a code but didn't work.,

Level 1: Joiner
Posts: 12
Registered: ‎27-09-2014

Re: SIM network pin blocked

What does that mean.

Posts: 116,686
Topics: 574
Registered: ‎04-04-2012

Re: SIM network pin blocked

[ Edited ]

@Disappointed

Are you coming to or going from O2 ?
What network was the phone used on and where did you get it from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 116,686
Topics: 574
Registered: ‎04-04-2012

Re: SIM network pin blocked


@Disappointed wrote:

What does that mean.


If the wrong unlock code is entered more than 3 times the phone hard locks to the network forever - no way to unlock it, ever, at all.........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 12
Registered: ‎27-09-2014

Re: SIM network pin blocked

I didn't put the code in wrong it just didn't work,so why do 02 keep telling me a load of bull s--- I'm paying for another network that I can't use. Surely it must be against the law to just lock your phone, it's supposed to be free of charge.
Posts: 116,686
Topics: 574
Registered: ‎04-04-2012

Re: SIM network pin blocked

I said the wrong code not that you put it in wrong.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)