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Level 1: Joiner
Posts: 11
Registered: ‎15-12-2018

Re: SCAM gets thru block

Well so far, 20 minutes into a discussion with Nikhli via live chat, 4 times been told this is a subscription service so they can do nothing to help or block the 65065 number, has never heard of "charge to mobile" bar and suggests that I just text STOP and hopefully that should stop it

 

This is classed as customer service???

Posts: 87,629
Topics: 531
Registered: ‎04-04-2012

Re: SCAM gets thru block

You'd get more sense if you called them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎15-12-2018

Re: SCAM gets thru block

Well chat ended and total waste of time and effort, Nikhli kept referring to spend cap saying "you will receive texts but not be charged for them" o2 Website "spend cap excludes premium rate texts sent or received"
Think o2 need to train their customer service in all aspects of customer service and the ability to read their own rules
chat ended with "text STOP" will not receive charge
Posts: 71,670
Topics: 677
Registered: ‎14-01-2013

Re: SCAM gets thru block

@Demonyx 

The bar you need applying to your accounts is called "Bar All To Direct BIll Debits"

Live chat won't be able to do it, but speaking to customer services is the way to get it applied.

https://www.o2.co.uk/contactus

*The Game Is On*


Level 1: Joiner
Posts: 11
Registered: ‎15-12-2018

Re: SCAM gets thru block

Thanks for that I will call them in the morning and try and speak to someone with some sense Smiley Happy
Level 12: Nimble
Posts: 122
Registered: ‎30-03-2018

Re: SCAM gets thru block

@Martin-O2@Marjo ; @EmilieT 

 

Are you any nearer an anwer on this? Different staff seem to be giving different answers and this gives  very bad impression at a time when I have a lot of media interest.

The questions are simple and only require a YES or NO answer. Surely someone at O2 must know.

  • If customers ask O2 to put a "Charge to Mobile" bar on their account will this stop Payforit charges?
  • If the answer to this is YES, does the bar stop the Payforit texts ("Freemsg:") or will these still be received?
  • Is this bar available to business accounts?
  • Are O2 willing to meet their obligations under the Payforit rules and allow customers to escalate their Payforit disputes to them if they can show they have already tried to discuss the matter with the "third party"?
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Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Community Manager
Posts: 5,662
Registered: ‎23-07-2014

Re: SCAM gets thru block

Hi guys, so as per @Mi-Amigo 's query about the 'bar on all direct-to-bill debits', our Gurus have confirmed that the bar stops charges being billed by 3rd party companies. If you get a text notifying that a company is going to charge you, and you have the bar in place already at this point, it will only kick in when the actual charge is attempting to go through and prevent it.

 

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Posts: 4,665
Topics: 96
Registered: ‎13-02-2019

Re: SCAM gets thru block

Thanks to all of you offered your support.

As @Marjo has explained, the Gurus have confirmed that if "Bar all to Direct Bill Debits" in place that will stop charges being billed to third-party companies. Should a third-party company send a text [sms] notifying that a charge for a service is going to be made, when the third-party company tries to apply for the funds, it will not succeed and be stopped before any charges are taken from the customer`s account. Should a customer click on an app or other method, the bar currently in place protects the customer`s account for the supposed debt being taken.

 

I hope this goes some way to clarfying the position. The bar does stop unsolicited charges, and should the third-party send a txt or sms, the bar prevents payment for this being taken from an account.

 

I have can confirm that no money has been, or will be, taken from my account for the charges demanded by the Payforit third-party company; I have been re-embursed for the cost of texting STOP to the third-party company; and have received compensation for the inconvenience caused

 

I would like to thank @Marjo and the Guru for their help in this matter; and for the support and advise, particularly that from @Cleoriff ; @TallTrees ; and @Payforit_Sucks who were correct.

 

In my opinion, the advise to phone [not Chat] to Customer Services to ask for the bars to placed on an account, as previously given by members of the Community to customers who have raised concerns of unsolicited charges by Payforit third-party companies, is correct and will prevent these charges. 

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Level 12: Nimble
Posts: 122
Registered: ‎30-03-2018

Re: SCAM gets thru block


@Payforit_Sucks wrote:

@Martin-O2@Marjo ; @EmilieT 

 

Are you any nearer an anwer on this? Different staff seem to be giving different answers and this gives  very bad impression at a time when I have a lot of media interest.

The questions are simple and only require a YES or NO answer. Surely someone at O2 must know.

  • If customers ask O2 to put a "Charge to Mobile" bar on their account will this stop Payforit charges?
  • If the answer to this is YES, does the bar stop the Payforit texts ("Freemsg:") or will these still be received?
  • Is this bar available to business accounts?
  • Are O2 willing to meet their obligations under the Payforit rules and allow customers to escalate their Payforit disputes to them if they can show they have already tried to discuss the matter with the "third party"?


@Payforit_Sucks wrote:

@Martin-O2@Marjo ; @EmilieT 

 

Are you any nearer an anwer on this? Different staff seem to be giving different answers and this gives  very bad impression at a time when I have a lot of media interest.

The questions are simple and only require a YES or NO answer. Surely someone at O2 must know.

  • If customers ask O2 to put a "Charge to Mobile" bar on their account will this stop Payforit charges?
  • If the answer to this is YES, does the bar stop the Payforit texts ("Freemsg:") or will these still be received?
  • Is this bar available to business accounts?
  • Are O2 willing to meet their obligations under the Payforit rules and allow customers to escalate their Payforit disputes to them if they can show they have already tried to discuss the matter with the "third party"?

Well I think we now have a clear answer to my first two questions. If you ask O2 to apply a charge to mobile bar to your account you WILL still receive the associated texts (usually prefixed "Freemsg:"), but no money will be able to be taken from the account. In this case,the Payforit texts can be safely ignored. It is not necessary to send the STOP message.

This is pretty much what I expected, and corresponds with what happens for PAYG customers who have no airtime credit. Do be aware though, that if you subsequetly ask for the bar to be removed, outstanding subscription charges are likely to be taken. This currently happens for PAYG customers who top up their accounts while there are outstanding Payforit charges.

 

No answer yet to my other two questions, but I live in hope!

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Posts: 87,629
Topics: 531
Registered: ‎04-04-2012

Re: SCAM gets thru block

and we hope the advice is correct this time too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)