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Posts: 4,550
Topics: 93
Registered: ‎13-02-2019

Re: SCAM gets thru block

[ Edited ]

@TallTrees wrote:

Just a thought @Mi-Amigo 

 

You could ask EmilieT for assistance, she may be able to help you with further procedures.

 

Best wishes TallTrees


Thank you @TallTrees 

I`ve looked at the link you included and its marked "solved" with the solution being to get a block put on - which is what I have done but as @MI5 has pointed out the 02 block doesn`t stop these scammers but when she`s back off the Easter break, I will raise it with @EmilieT and see if she can help.

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
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Posts: 71,442
Topics: 677
Registered: ‎14-01-2013

Re: SCAM gets thru block

[ Edited ]

Sorry to hear you have been a victim of these scammers @Mi-Amigo (Particularly when you have placed a bar on Charge to mobile and Premium numbers..which SHOULD have blocked this from happening)

It does appear there is NO protection for customers whatever steps you take.

This information will cause a few comments on a guide I am currently working on!

 

*The Game Is On*


Posts: 87,535
Topics: 530
Registered: ‎04-04-2012

Re: SCAM gets thru block

As I explained above, payforit is not covered by those bars.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,442
Topics: 677
Registered: ‎14-01-2013

Re: SCAM gets thru block


@MI5 wrote:
As I explained above, payforit is not covered by those bars.

I know what was said above @MI5 

Just a pity that wasn't mentioned when I asked for collaboration on the Tips to Avoid Unexpected Charges thread. rolling eyes

*The Game Is On*


Posts: 87,535
Topics: 530
Registered: ‎04-04-2012

Re: SCAM gets thru block

When was that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,442
Topics: 677
Registered: ‎14-01-2013

Re: SCAM gets thru block

2nd February. I'm currently in the middle of producing it as a guide (eventually)

https://community.o2.co.uk/t5/Discussions-and-Feedback/Tips-to-avoid-unexpected-charges-on-your-bill...

*The Game Is On*


Posts: 87,535
Topics: 530
Registered: ‎04-04-2012

Re: SCAM gets thru block

There's nothing in that thread that says those bars will prevent payforit though, so there was nothing to say?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,442
Topics: 677
Registered: ‎14-01-2013

Re: SCAM gets thru block


@MI5 wrote:
There's nothing in that thread that says those bars will prevent payforit though, so there was nothing to say?

Agreed. Though no-one added anything about Payforit either.

Add to that, it's been 'custom and practice' for us to include the links to Charge to Mobile (and Premium rate numbers) when people complain of being scammed? As suggested by @Marjo here

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

 

*The Game Is On*


Posts: 87,535
Topics: 530
Registered: ‎04-04-2012

Re: SCAM gets thru block

All you need is a link to Payforit Sucks. No one can add anything better than is covered there.
Marjo's advice is good for preventing some charges but not Payforit, as proved by @Mi-Amigo.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,442
Topics: 677
Registered: ‎14-01-2013

Re: SCAM gets thru block

Payforit sucks is already added to the guide I am writing.

 

Just pointing out that no one mentioned it in February and I was (and still am) using info from @Marjo 

*The Game Is On*