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Posts: 88,188
Topics: 532
Registered: ‎04-04-2012

Re: SCAM gets thru block

Before the verdict is in from the "Guru" may I remind everyone of the piffle received previously from the experts at O2 which we all decreed as tosh.
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 5,721
Registered: ‎23-07-2014

Re: SCAM gets thru block

Good morning @Mi-Amigo , thanks for tagging us, we'll have a look at this for you, and I'll drop you a PM today to discuss in more detail. I'll get to your PM as well shortly @Cleoriff ! thumbsup

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Posts: 72,647
Topics: 684
Registered: ‎14-01-2013

Re: SCAM gets thru block

Thanks @Marjo, there's no rush.

I've put the guide on hold for now. As it's a 'generalised guide' I don't expect I will be changing much of the original... thumbsup

*The Game Is On*


Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Registered: ‎22-08-2016

Re: SCAM gets thru block

[ Edited ]

@Payforit_Sucks wrote:

Incidentally, I undersand that O2 refuse to apply the "charge to mobile" bar to business accounts. Can anyone confirm this?

Screenshot 20**Personal info** 08.19.41.png


Yes, I can confirm that as I requested the bar to be put on my account, which is a business account. The advisor I was speaking to had never even heard of such a bar. And when I told her bars had been placed on consumer accounts, I was told "ah well we don't have anything like that for business accounts"!

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 5,243
Topics: 108
Registered: ‎13-02-2019

Re: SCAM gets thru block

Thanks @Marjo 

Any further info you need from me please ask in pm.

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Level 13: Prompter
Posts: 124
Registered: ‎30-03-2018

Re: SCAM gets thru block

[ Edited ]

@Mi-Amigo wrote:

@Martin-O2; @Marjo ; @EmilieT 

Hi, hope you had a good break.

Could I please ask if one of you could please inquire on my behalf if the two blocks have been applied to my 02 account.

Also could you confirm whether or not these blocks prevent third-parties taking money from my account - as @MI5 said the blocks do not prevent Payforit; but @Payforit_Sucks said that it is possible that such companies may send sms but the block then kicks in to prevent Payforit taking money from my account.

lus, either way, these companies still send sms and I have to send STOP, for which I am charged.

 

Thanks for any help you can give.


@Mi-Amigo I'll be interested to see whether O2 are able to finally give a definitive explanation of how the charge to mobile bar actually works. My guess is that it won't stop the subscription texts, but that it will stop the charges. In that case, the subscription texts can be safely ignored and STOP texts don't need to be sent. It's not entirely satisfactory, but arguably it works!

 

I would be much better if O2 just allowed customers to opt out of having their numbers leaked to these dubious "third parties" via Payforit, in a way that I doubt to be GDPR compliant. Better still, customers could be asked whether they want to opt in to this crazy, insecure system. In the unlikely event that consumers want companies like Lasevia Ltd and SB7 Mobile Ltd to have their numbers for charging purposes, they are capable of suppying the numbers themselves! With increasing media interest in Payforit scams, I hope O2 are ready to defend their position in allowing these companies to plunder their customers' funds. They haven't made any effort so far!

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Level 1: Joiner
Posts: 11
Registered: ‎15-12-2018

Re: SCAM gets thru block

[ Edited ]

Well just received this exact same text a couple of minutes ago, had similar around 3 and 6 months ago and guess what I had to pay the charge was told non-stop by various "gurus" and "customer service" that I must have signed up for something without knowing.

Weird for someone employed as an IT manager to not have a clue how to sign up for or not sign up for a service when it is a KNOWN payforit scam, but just received the same message again and again from customer service, last time was a 25 minute discussion where I ended up paying the bill as they point blank refused to acknowledge the scam

@Martin-O2@Marjo ; @EmilieT 

I have asked for all premium services to be disabled on all 3 of my consumer accounts in the past and been told there is  a £0 spend cap in place on all 3 but you do not have the facility to "bar" payforit or freemsg, weirdly most other operators have this facility, so who is telling the truth?

Posts: 88,188
Topics: 532
Registered: ‎04-04-2012

Re: SCAM gets thru block

[ Edited ]

@Demonyx 

O2 refuse to block Payforit charges as they believe they currently meet the Ofcom guidelines, which means they are free to take 30% of the money scammed from customers.
Follow the advice here https://payforitsucks.co.uk/o2-payforit-faq/ 

You may also be interested in this discussion https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎15-12-2018

Re: SCAM gets thru block

well that is an absolute disgrace, must be time for me to move my accounts tbh have been reading forums in EE and they block payforit
Posts: 88,188
Topics: 532
Registered: ‎04-04-2012

Re: SCAM gets thru block

Yeah, and so do Vodafone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)