on 17-11-2015 20:59
I never received call back so called again and told I needed to contact 'text nation' direct a company I've never heard of! or email customer services (they conveniently have no number!)
Crazy that O2 can just take money from you without warning and then accept no responsibility for fraud!
Very unhappy with O2s appalling customer service!
17-11-2015 21:12 - edited 17-11-2015 21:15
For all these scam sms issues you need to contact the premium rate requlator www.phonepayplus.org.uk as they set the rules o2 have to abide to .
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 17-11-2015 21:27
O2 or any other network will just bill for usage.
It's not the networks problem to sort out.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
17-11-2015 21:33 - edited 17-11-2015 21:34
These aren't a scam to some people. They happily subscribe knowing the cost (Particularly to gaming websites). It's called freedom of choice. Not what you want to hear I am sure but just dont click on links. If you can prove you did this inadvertently then you may get refunded. By the way this isn't just an O2 issue...all networks have the same 'problem'...
on 18-11-2015 04:10
Look up the short code on PhonePayPlus and you will find contact details for the company billing you. It's your responsibility to cancel, you subscribed in the first place. How are O2 to know you didn't want to subscribe.
It's the companies and websites involved that are scammers not O2. People need to be responsible for their own actions sometimes.
on 18-11-2015 09:03
Hi @Anonymous and welcome to the community!
I got your PM and will reply as soon as I can.