Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 3: Thinker
Posts: 73
Registered: ‎27-09-2019

S20 Ultra 4 weeks delayed

Hi all just a heads up post looks like the orders are 4 weeks behind and not UP TO 4 weeks as we all thought.

I got notification from o2 my package will be delivered tomorrow, seeing as Samsung store have started sending orders I thought maybe it I was my ultra. Live chat had no idea what was being sent as my case and Ultra show out of stock.

Called UK Support they advised it's just my case he then proceeded to apologise and relay the following message, due to the crisis in China all s20 deliveries are 4 weeks delayed as the factory is currently closed, I asked him to clarify if he meant up to 4 weeks or minimum 4 weeks he stated minimum of 4 weeks until received. Annoying as I ordered after announcement but I get the issue so can't be to mad.

In 'better' news Samsung have advised they are extending the Earbud promotion claims window to 31st may to support delayed customers.

If I get any further updates I'll add to this thread
Posts: 101,793
Topics: 770
Registered: ‎14-01-2013

Re: S20 Ultra 4 weeks delayed

[ Edited ]

@AlexH95 

That doesn't surprise me regarding the transit from China. Mobile phones won't be the only things delayed if it's meant to come from that country.Smiley Sad

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 3: Thinker
Posts: 73
Registered: ‎27-09-2019

Re: S20 Ultra 4 weeks delayed

It's a shame as I am so excited to get it but the health and well being of people comes before a mobile phone.

My only gripe is O2 should of been more pro active in advising of this update even a simple auto email to all pre orders. As I expect had I not called to see what this delivery was I imagine I would of not known of this until release day haha
Posts: 84,706
Topics: 580
Registered: ‎04-01-2009

Re: S20 Ultra 4 weeks delayed

It's understandable to be honest and the crisis is going to affect all electronic goods.

Posts: 101,793
Topics: 770
Registered: ‎14-01-2013

Re: S20 Ultra 4 weeks delayed


@jonsie wrote:

It's understandable to be honest and the crisis is going to affect all electronic goods.


And sports!

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 1
Registered: ‎22-11-2017

Re: S20 Ultra 4 weeks delayed

I understand the crisis however people have started receiving theirs in US. How are we diferent?

Level 5: Ponderer
Posts: 146
Registered: ‎01-05-2018

Re: S20 Ultra 4 weeks delayed

Russia and Estonia people 4 days ago get it.. Smiley Sad
| Samsung Galaxy S20 Ultra 5G | Samsung Galaxy Watch 3 45mm |
Level 3: Thinker
Posts: 73
Registered: ‎27-09-2019

Re: S20 Ultra 4 weeks delayed

@JoyfulJess I believe it would be initial deliveries anything further than initial stock is what I believe is delayed.

Samsung UK have already started shipping some orders so it's not every order but I believe if your order isn't fulfilled in initial stock then you will be affected by the delay.

Level 5: Ponderer
Posts: 146
Registered: ‎01-05-2018

Re: S20 Ultra 4 weeks delayed

Just had a conversation with O2 support. They said that if you did't receive a any message about the delay in your order, don't worry. So far, everything is going as before.

I hope it is true... pray

| Samsung Galaxy S20 Ultra 5G | Samsung Galaxy Watch 3 45mm |
Level 3: Thinker
Posts: 73
Registered: ‎27-09-2019

Re: S20 Ultra 4 weeks delayed

Is it the out of stock email or an email regarding stock issues.

Got the out of stock email at pre order but it was a generic one so not sure if I'm delayed