on 03-03-2020 19:18
I got notification from o2 my package will be delivered tomorrow, seeing as Samsung store have started sending orders I thought maybe it I was my ultra. Live chat had no idea what was being sent as my case and Ultra show out of stock.
Called UK Support they advised it's just my case he then proceeded to apologise and relay the following message, due to the crisis in China all s20 deliveries are 4 weeks delayed as the factory is currently closed, I asked him to clarify if he meant up to 4 weeks or minimum 4 weeks he stated minimum of 4 weeks until received. Annoying as I ordered after announcement but I get the issue so can't be to mad.
In 'better' news Samsung have advised they are extending the Earbud promotion claims window to 31st may to support delayed customers.
If I get any further updates I'll add to this thread
03-03-2020 19:35 - edited 03-03-2020 19:35
That doesn't surprise me regarding the transit from China. Mobile phones won't be the only things delayed if it's meant to come from that country.
on 03-03-2020 19:41
My only gripe is O2 should of been more pro active in advising of this update even a simple auto email to all pre orders. As I expect had I not called to see what this delivery was I imagine I would of not known of this until release day haha
on 03-03-2020 20:37
It's understandable to be honest and the crisis is going to affect all electronic goods.
on 03-03-2020 21:53
Samsung UK have already started shipping some orders so it's not every order but I believe if your order isn't fulfilled in initial stock then you will be affected by the delay.
on 04-03-2020 09:43
Just had a conversation with O2 support. They said that if you did't receive a any message about the delay in your order, don't worry. So far, everything is going as before.
I hope it is true...