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S10s - When is the release date for O2?

rubywoo
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Anyone know when the release  date will be for S10s?

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MI5
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@rubywoo no one here could know that. You'd have to ask customer service.

@EmilieT do we need an S10 Q&A thread?

Getting lots of similar questions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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rubywoo
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Sorry. My mistake.
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MI5
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Not your fault @rubywoo @but a help thread would be useful. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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I agree. One dedicated thread would be much better. They do it for the latest iPhones, so should do it for other flagship releases.

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EmilieT
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Good morning @rubywoo , and thanks for your question! All the information we have on the S10 devices announced by Samsung recently is here.

 

We have a Q&A on the above page covering a lot of different questions you might have - if you'd like to check it out, just click on the spoiler tag under Got some questions? Check out our Q&A below. slight_smile

 

Thanks @MI5  for the mention! If you think the Q&A I linked to could benefit from some additionnal questions, please send me a message to let me know which ones and we'll look into it thumbsup

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MI5
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@EmilieT my only other suggestion would be to merge the multiple threads.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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EmilieT
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@MI5  @Cleoriff 

We noticed with some previous launches that merging multiple threads can become rather messy quite quickly.

However, as we have a Q&A available here covering most questions on this one, you can redirect members with queries on the S10 to it, similarly to what we were doing with the queries on the latest iPhone release. slight_smile

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Cleoriff
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@EmilieT 

So any further questions we just redirect them to this thread

https://community.o2.co.uk/t5/Welcome-News/Samsung-S10-range-Pre-order-now-on-O2/td-p/1199900

But don't ask for a merge?

I would expect most of the queries from here on in, will be related to 'I ordered my phone on so and so date when will I get it?'

So I think the main thread should be updated with stock levels.

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MI5
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@Cleoriff wrote:

 

So I think the main thread should be updated with stock levels.


and how to get order updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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