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Rogue caller

Anonymous
Not applicable

I have been charged for a "call" of almost 2 hours duration to a number that I have no record of.  It turns out to be an organisation called Moneyhelp Marketing.  The number is shown as 08439740489.  I phoned it to find out the name and ceased the call as soon as I had that information.  A few minutes later I had a call from 08439771923 - presumably the same organisation.  Has anyone else had a similar experience and, if so, what did you do about it?  At present I'm out of pocket by over £47!!!!

Keith 

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Bambino
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The OP in this thread mentions the same number and said that O2 reimbursed him for the calls.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Scam-Mobile-Phone-Calls/m-p/951963

 

@Anonymous Call customer service on 202 from your mobile if Pay Monthly or 4445 if you're Pay & Go. If they reimbursed one customer they should reimburse you.

I DO NOT WORK FOR O2



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Cleoriff
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Curr946
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Did you call the number first and maybe it didn't disconnect correctly? I am not sure how someone could make a call from your number without cloning your sim etc. And anyone going to that much trouble would be calling 09 number they control, running up a large bill and profiting from it. I would say it could just be a network error, but you will need to speak with customer services to dispute the call.
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jonsie
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jonsie
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Whatever you do, don't call them back and block the number.

Make a complaint but speak to customer service.

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Cleoriff
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@jonsie wrote:

Whatever you do, don't call them back and block the number.

Make a complaint but speak to customer service.


The op has already called them back which is why they were charged I presume?

Veritas Numquam Perit

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Anonymous
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That was a costly mistake as o2 will just say that the OP phoned back & that they are liable for that call at least.

 

you can opt out of marketing in your myo2

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Bambino
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The OP in this thread mentions the same number and said that O2 reimbursed him for the calls.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Scam-Mobile-Phone-Calls/m-p/951963

 

@Anonymous Call customer service on 202 from your mobile if Pay Monthly or 4445 if you're Pay & Go. If they reimbursed one customer they should reimburse you.

I DO NOT WORK FOR O2



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MI5
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Seems like this is a new scam we need to be careful of.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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Yes as I said earlier with the link to yesterday's thread.

Already added the numbers to my blocked list....

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