Returns within 14-Day cooling off period

[Mo]

So, my topic is returns during the 14-day cooling off period.

I feel that the webchat service should include us being able to check if a return has arrived back as queues on the phone can be lengthy and the information required is not complex for advisors to check.

Just my thoughts :),

Mo

[Cleoriff]

@Mo

Returning a device is dependent on when it was scanned into the system

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

You should be able to see this in My O2 when your bill is adjusted http://www.o2.co.uk/myo2

[Mo]

thanks bud

[Cleoriff]

No problem @Mo

Welcome to the forum by the way