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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Refunds?

After a complete shambles throughout today, surely we are entitled to a meaningful credit to our accounts. I have been trying to arrange my mum's funeral, and the service we have lost has added to my distress.
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Refunds?

@Bertie Sorry for your loss, but I don't know what you think would be a 'meaninful credit'? You will not be offered much. 32 million customers didn't have service today.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 5
Registered: ‎13-09-2018

Re: Refunds?

Well I’m one of them 32 million so you better start saving up as I want some thing back for this or I’m gone!
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Posts: 101,989
Topics: 550
Registered: ‎04-04-2012

Re: Refunds?

Wave

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Refunds?

@MrBluePlaydoh This is a customer community, so threatening posts count for zero here. If you would like to complain, see this link: https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Refunds?

If you want to join in with everyone else @Bertie @MrBluePlaydoh

please join this thread https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

*The Game Is On*

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Refunds?

Hi @Bertie and @MrBluePlaydoh, and thanks for reporting issues with the network. As mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

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