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Level 1: Joiner
Posts: 1
Registered: ‎11-01-2015

Refund

I would like to know if I can get a refund for my phone. I pay monthly and I am not happy with paying for a service I couldn't get in the 6th December. I couldn't text or make phone calls. Yesterday 6th December I had to make important calls to my doctors and was not able to due to not being able to ring out.
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Refund

[ Edited ]

@Kris The simple answer is no, you cannot get a refund. The Terms & Conditions of your contract state that O2 does not guarantee 100% up time, and that outages can occasionally occur.

You can speak to customer service https://www.o2.co.uk/contactus or lodge a complaint https://www.o2.co.uk/how-to-complain but bear in mind that the outage yesterday affected 32 million customers who all possibly had calls to make or receive that may have been important.

Edit: You can also join in the discussion here concerning the outage yesterday: https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1176516#M27758

I DO NOT WORK FOR O2



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Moderator
Posts: 52
Registered: ‎28-09-2018

Re: Refund

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.