on 07-12-2018 04:23
07-12-2018 04:53 - edited 07-12-2018 05:04
@Kris The simple answer is no, you cannot get a refund. The Terms & Conditions of your contract state that O2 does not guarantee 100% up time, and that outages can occasionally occur.
You can speak to customer service https://www.o2.co.uk/contactus or lodge a complaint https://www.o2.co.uk/how-to-complain but bear in mind that the outage yesterday affected 32 million customers who all possibly had calls to make or receive that may have been important.
Edit: You can also join in the discussion here concerning the outage yesterday: https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1176516#M27758
on 07-12-2018 08:17
Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.
The community team.