on 09-12-2018 23:17
on 09-12-2018 23:21
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-12-2018 23:29
Whilst everyone was inconvenienced one way or another, it's unlikely that there will be any other offers on the table. Make a complaint and see if they offer you anything else. Obviously they can't go carte-blanche with loads of compensation but may well look at individual circumstances. how to make a complaint.
Put it in writing ad if they offer what you consider derisory compensation, you may well need this also ::
on 10-12-2018 02:23
When you find a network that guarantees 100% up time, please let us all know and we'll all join you on it.
10-12-2018 03:45 - edited 10-12-2018 03:46
Good morning @PGTips1973
Firstly, let me say that I agree with everything the above community members have said.
Secondly, don't believe everything you read in the press. None of us actually know how much O2 are suing Ericsson for; it's easy to bandy all sorts of figures about. Doesn't mean to say they're true.
Furthermore all of us in this community are customers and were inconvenienced to a greater or lesser extent too. Not to mention having to endure unbelievable abuse from fellow customers which they certainly didn't deserve, considering they were only trying to provide as much information/help as they could. But none of us are jumping up and down complaining and demanding huge sums of compensation, which O2 are not legally bound to provide. In fact, they are under no obligation to provide any compensation.
Finally O2 are not just blaming a third party. That third party, Ericsson, freely admitted they were at fault. So it's not just some wild claim O2 are making. And it's not O2's job to ensure that a company the size of Ericsson, who didn't just start doing business last week, are doing their job. That's what O2 pays them for and they slipped up. It happens, humans work in companies not robots. And humans make mistakes, occasionally costly ones. Bear in mind it wasn't just O2 affected but companies worldwide, who no doubt have inconvenienced customers too.
So, if you want to leave that is entirely your decision but as @Bambino has said, if you find a network that personally guarantees to provide 100% up time then please let us know. And we will be right behind you.
on 10-12-2018 07:59
Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.
The community team.