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Problems with Kudo's on Blogs/Reviews

Cleoriff
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Hi all, I need some help please and wonder if you would try a test for me?

 

Just recently I am finding myself unable to kudo any post (except the review) when they are moved to the review/blog section.

I have mentioned this to management and they are unable to replicate the issue so we thought we would try and see if others are having the same problem?

 

I have tried on these two reviews.

https://community.o2.co.uk/t5/Reviews/This-is-Sony-Xperia-1/bc-p/1234957#M1657

https://community.o2.co.uk/t5/Reviews/My-Beautiful-New-S10/bc-p/1227899#M1627

 

Just to reiterate, I CAN kudo the review, I am unable to kudo any comment thereafter.

This is on PC using Firefox. I have also tried Chrome and get the same result.

 

All I need is people to try it and post their results.

It's only a test so you can kudo any post and then remove it immediately if you don't want it to remain.

 

Thanks a lot for your help. wink

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Cleoriff
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Thanks @EmilieT 

I did test it again at intermittent times over the weekend and still not working.

 

The weird thing is, I CAN mess about with the opening post (the review) I can remove the kudo I gave and then re-apply it again...though for posts after that, no joy at all. slight_frown

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EmilieT
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Very strange indeed @Cleoriff  ... hopefully more to follow soon from my end though nerd

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Marjo
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I had a weird problem with Kudos very randomly some weeks ago, whereby when I clicked the Kudos button on different boards, nothing happened and the Kudos didn't register, which sounds similar to your issue @Cleoriff , however I got a red error bar at the top of the thread. The issue was intermittent for a couple of days and then disappeared and I haven't come across it again. Just got reminded of it when I saw your topic here. thinking 

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Cleoriff
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@Marjo 

I have never had an error message at all. I have also re-read @davethorp's guide on Cancelling your Contract which has now been moved to the blog section.

Prior to it being moved I could kudo any post. Now it's in the blog, I can't. frowning2

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MI5
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I've never been able to kudo answers in blog posts. Reported it years ago to Mercedes but never fixed..
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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EmilieT
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@MI5 wrote:
I've never been able to kudo answers in blog posts. Reported it years ago to Mercedes but never fixed..

I'll add you to the ticket I've opened, thanks for letting me know - out of curiosity, have you ever seen an error message when trying to give a kudo to a comment in a blog post @MI5?

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Cleoriff
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@MI5 wrote:
I've never been able to kudo answers in blog posts. Reported it years ago to Mercedes but never fixed..

@MI5 

Can you kudo the review though? I can, then after that I'm unable to kudo any other answers or posts

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gmarkj
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Could it be level related?
Both of you are (rightly) miles ahead of me but I can kudo willy and indeed nilly...
For example, just added some to replies to the new cancelling your contract guide.

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gmarkj
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Have you tried kudoing replies then the review/guide @Cleoriff?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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MI5
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No error messages @EmilieT and yes, same @Cleoriff 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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