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Level 1: Joiner
Posts: 3
Registered: ‎08-01-2019

Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Any suggestions what to do.  The website for claiming has a message saying they're experiencing technical issues, and to check back in 24 hours.  It's been showing that message for a few days now. 

Level 38: Lively
Posts: 3,041
Registered: ‎26-03-2014

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

I'll tag the community mods in as they have been helping others with this issue.
@Marjo @Martin-O2 @EmilieT another one for you...
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Level 1: Joiner
Posts: 3
Registered: ‎08-01-2019

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Thanks. Tried again this Morning. I can complete all the form, but when I click on upload for the proof of purchase, I just keep getting returned to the blank form??@Margo @Martin-O2 @EmilieT
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Community Manager
Posts: 3,297
Registered: ‎18-04-2018

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Hi @JanD, and welcome to the forum Wave We know there have been some technical issues with the redemption website recently and it's being looked into, including what you're describing with the attachement error. As soon as we get any update around this we will share it with you here!

 

Thanks for the mention as well @gmarkj slight smile

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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ES
Level 1: Joiner
Posts: 1
Registered: ‎19-01-2019

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Has there been any progress on fixing the error on the form to claim your tablet? 

Posts: 62,954
Topics: 649
Registered: ‎14-01-2013

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase


@ES wrote:

Has there been any progress on fixing the error on the form to claim your tablet? 


@EmilieT?

*The Game Is On*


Community Manager
Posts: 3,297
Registered: ‎18-04-2018

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

[ Edited ]

Thanks @Cleoriff for the mention Smiley Happy 

 

@ES We've not had any updates yet, as soon as we do hear back we'll let you guys know!

 

Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php. Please also note the proof of purchase can be uploaded in either pdf or image format (jpeg/png).

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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