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Level 1: Joiner
Posts: 3
Registered: ‎08-01-2019

Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Any suggestions what to do.  The website for claiming has a message saying they're experiencing technical issues, and to check back in 24 hours.  It's been showing that message for a few days now. 

Level 37: Blazing a Trail
Posts: 2,866
Registered: ‎26-03-2014

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

I'll tag the community mods in as they have been helping others with this issue.
@Marjo @Martin-O2 @EmilieT another one for you...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 1: Joiner
Posts: 3
Registered: ‎08-01-2019

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Thanks. Tried again this Morning. I can complete all the form, but when I click on upload for the proof of purchase, I just keep getting returned to the blank form??@Margo @Martin-O2 @EmilieT
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Community Manager
Posts: 2,670
Registered: ‎18-04-2018

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Hi @JanD, and welcome to the forum Wave We know there have been some technical issues with the redemption website recently and it's being looked into, including what you're describing with the attachement error. As soon as we get any update around this we will share it with you here!

 

Thanks for the mention as well @gmarkj slight smile


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