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Posts: 86,982
Topics: 529
Registered: ‎04-04-2012

Re: Premium rate services petition to O2


@MI5 wrote:

@MI5 wrote:
End of another week and still no response to my last email........

and another week has passed with email silence.........


Another week of defening silence........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Premium rate services petition to O2

Got a funny feeling you won’t get a response soon mate
Posts: 86,982
Topics: 529
Registered: ‎04-04-2012

Re: Premium rate services petition to O2

I ain't going nowhere Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎18-02-2019

Re: Premium rate services petition to O2

Just had two £4.50 amounts fraudulently taken from one of my phones on O2 pay monthly.

Reported to O2 who just wanted to give me the fraudsters details to contact them.....

O2 have applied a £9 credit to my account.

I have reported this to the PSA and ActionFraud.

A barr is now on all the phones.

 

This simply is unacceptable O2!!!

Anonymous
Posts: 0

Re: Premium rate services petition to O2

Level 12: Nimble
Posts: 120
Registered: ‎30-03-2018

Re: Premium rate services petition to O2

[ Edited ]

Some good news for a change. The PSA has finished its consultation on Subscription Services. I was pleased to see so many consumers responding to the consultation, to the extent that I don't think they were able to turn their backs on the problem!

 

There is a lengthy consultation document, and the responses can also be read on the PSA website.

The recommendations from the consultation include, amongst other things, a requirement for two factor authorisation for ALL subscription services. I wonder whether O2 will now do something and tell us how wonderful they are at listening to their customers!

 

It looks as though the days of the Payforit scam may be numbered.

 

Details are on the PSA website. https://psauthority.org.uk/news/news/2019/february/consultation-on-new-special-conditions-for-phone-...

 

They are now consulting on the proposals to introduce the new "Special Conditions" required to introduce the changes they are proposing. Please do respond to this. It would be a disaster if this failed at the final hurdle!

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Posts: 86,982
Topics: 529
Registered: ‎04-04-2012

Re: Premium rate services petition to O2

Great news and pleased all the effort has started to pay off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 41: Prodigal
Posts: 3,625
Registered: ‎26-03-2014

Re: Premium rate services petition to O2

Completed the consultation form.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 70,263
Topics: 674
Registered: ‎14-01-2013

Re: Premium rate services petition to O2


@gmarkj wrote:
Completed the consultation form.

So have I....wink

*The Game Is On*


Level 1: Joiner
Posts: 7
Registered: ‎12-09-2018

Re: Premium rate services petition to O2

On Feb 10 2019, 09:57:54 AM I spoke to Akshay about charges made to my O2 Pay Monthly Account.

I have the full Transcript of the conversation if needed.

O2 claim I have made 'In App' purchases.

Akshay set up a Block on similar purchases being made.

Akshay also advised that it would be escalated to a higher level of Customer Support and to expect contact from them within 10 Days.

Eleven [11] days have passed with no contact from O2.

Reviewing my Account it has again been charged for purchases identical the the previous scenario.

The charges have now doubled.

I set a a Chat just now got underway until my cards were placed on the table, surprise surprise 'Our System has gone down'.

I intend to cancell my Direct Debit

Luck has it a very much reduced cost offer crossed my path this morning. Guess what!

 

No thanks O2 up U