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Posts: 88,584
Topics: 535
Registered: ‎04-04-2012

Premium rate services petition to O2

EE have introduced a 2!step verification process for premium rate services. 

Vodafone allow customers full control within the My Vodafone app. 

O2 currently do nothing and many thousands of customers are scammed out of a lot of money every month. 

What will you do O2!to keep up with the competition and protect your customers or are you happy to take a cut and leave customers exposed?

if you want to add your voice to this, please comment below. 

Over to you, O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,390
Topics: 688
Registered: ‎14-01-2013

Re: Premium rate services petition to O2

Totally agree and support all of the above.

O2 are now making fools of themselves and more importantly, their customers.

 

I will also add, asking O2 to apply a bar to all Direct Bill debits is farcical.

1) It is a reaction not a solution ie. it is applied AFTER the customer has been scammed.

2) It takes away freedom of choice, if customers genuinely want to use the Charge to Mobile facility.

 

So let's have a two step verification process implemented asap

 

*The Game Is On*


Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Registered: ‎22-08-2016

Re: Premium rate services petition to O2

Happy to add my name to this request (demand!)

 

It's about time O2 got their act together and started looking after their customers and not their own earnings.

 

And I agree a bar to direct debits is closing the stable door after the horse has bolted. Too little, way too late.

 

 

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Anonymous
Posts: 0

Re: Premium rate services petition to O2

I agree with all of the above but I got a feeling nothing will happen soon. Maybe 2019 will see a change 

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Posts: 1,008
Topics: 72
Kudos: 163
Registered: ‎07-10-2012

Re: Premium rate services petition to O2

I will join this list agree with everything thats been said.

 

Pull yer socks up O2 .

Posts: 70,412
Topics: 548
Registered: ‎04-01-2009

Re: Premium rate services petition to O2

We see a new thread every day on here and there are literally hundreds of posts spread all over the community in the last year or so. Add my name to this. I wonder if anyone knows exactly just how much O2 are getting out of a single charge by these shysters? Out of the 25 million or so customers there must be thousands of these charges every day!

Level 64: Magistrate
Posts: 12,668
Registered: ‎31-03-2010

Re: Premium rate services petition to O2

As we always tell other customers, O2 don't monitor this site. Community admin need to be made aware so they can pass this on. @Martin-O2@Marjo@EmilieT

This also needs to be signed by many many other community members before O2 will give a hoot about it.

I DO NOT WORK FOR O2

Posts: 88,584
Topics: 535
Registered: ‎04-04-2012

Re: Premium rate services petition to O2

Don't worry - It's already been emailed to Mr E.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Premium rate services petition to O2

Well Done mate
Posts: 1,854
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Registered: ‎15-12-2014

Re: Premium rate services petition to O2

I agree o2 need to get their act together I'll gladly add my name to this Smiley Happy
iPhone 8 plus 64 GB Rose Gold (on Vodafone) Smiley Happy iPad mini 4 128 GB (wifi only)