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Premium and info services-charged £11.25!!! How do I stop them

Anonymous
Not applicable

I have just checked my account as my bill was higher than normal and found out that there have been 3 text messages from 87066. I did text chat on line and all she said was to ring 03330030581 to call customer services as its a 3rd part company called IMI she said to text STOP to 87066 to get them to stop.

 

Will this stop it? I have googled the number and lots of people have said its a scam as we havent signed up for this. O2 chat help wasnt not helpful, I asked if they could block it they said just to call that number.

 

Any help would be great. Thanks Liz

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viridis
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O2 cannot stop these as they are a service that the provider has an agreement contract with the customer. It needs to be done via the regulatory body "phonepayplus" who override the provider.
O2 in these instances act a a billing agent and nothing more.
Message 11 of 26
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Cleoriff
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Of course they are. Some people sign up willingly to these services. O2 would have no idea who was genuine or not?

Veritas Numquam Perit

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Message 12 of 26
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MI5
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It would be a useful function if it could be turned off at the account holders request.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Curr946
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Sorry, I was mixing this up with debit card continuous payment authority.
Current Phone: Sony Xperia XZ Premium
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jonsie
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@MI5 wrote:
It would be a useful function if it could be turned off at the account holders request.

Now that would work for everyone.....

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Anonymous
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@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.

Oh well at least there are some people here that knew what the OP meant.

 

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful 

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Curr946
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@Anonymous wrote:

@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.

Oh well at least there are some people here that knew what the OP meant.

 

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful 


meow

81257849c8a3ef4dab1e5016234d695f.jpg

Current Phone: Sony Xperia XZ Premium
Message 17 of 26
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Cleoriff
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And....back on topic.......Shocked

Veritas Numquam Perit

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Message 18 of 26
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viridis
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@Curr946 wrote:

@Anonymous wrote:

@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.

Oh well at least there are some people here that knew what the OP meant.

 

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful 


meow

81257849c8a3ef4dab1e5016234d695f.jpg


You need to be more dog son, 

No place for fluffy kittens.

Message 19 of 26
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Curr946
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@viridis wrote:

@Curr946 wrote:

@Anonymous wrote:

@Curr946 wrote:
Sorry, I was mixing this up with debit card continuous payment authority.

Oh well at least there are some people here that knew what the OP meant.

 

@Anonymous hope you get it sorted, follow the advice given by @jonsie @MI5 @Cleoriff @viridis Their knowledge together can be very useful 


meow

81257849c8a3ef4dab1e5016234d695f.jpg


You need to be more dog son, 

No place for fluffy kittens.


FantasticLOL

Current Phone: Sony Xperia XZ Premium
Message 20 of 26
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