Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 10
Registered: ‎16-09-2016

Re: Premium SMS scam

Nope, no outgoing SMS messages were sent. I’m using an iPhone with the latest version of iOS, so unless they used some form of 0-day exploit that’s unlikely. There’s also no trace of an outgoing message on my bill.
Level 1: Joiner
Posts: 10
Registered: ‎16-09-2016

Re: Premium SMS scam

Update: 

 

Having spoken to someone from the CEO's office they were able to place a block on my account for "direct to bill" charges. This is apparently separate to the barring service offered here and actionable by customer services, which only prevents outgoing premium rate calls and SMS messages - and wouldn't have prevented my charge. This is something that customer services insisted wasn't possible. @adamtemp64 it would be great if you could update your FAQ and mention this is something possible to obtain by contacting the CEO's office. 

 

o2 still denied that they were the ones that provided the third party company with my personal information, instead stated that the website obtained my phone number "directly from the SIM card". Again, this is not technically possible.

 

The technique used is called WAP billing and I'm struggling to see how this complies with the Data Protection Act - the ICO states here that in most cases a telephone number alone is enough to personally identify someone. 

Anonymous
Posts: 0

Re: Premium SMS scam

I got this just yesterday!  Exactly the same situation.  Really not good to find you've been charged £4.50 for no good reason.

 

Going to ring O2 customer services to see if they will also refund me the money as a goodwill gesture.

 

What is the organisation that you reported them to?  Thanks

Posts: 89,209
Topics: 536
Registered: ‎04-04-2012

Re: Premium SMS scam

Help on this thread @Anonymous 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 10
Registered: ‎16-09-2016

Re: Premium SMS scam

Customer services agreed to refund me as a goodwill gesture, but were unable to put a block on further inbound premium messages. I got in touch with the company that charged me, who refused to refund me. 

 

After getting in touch with o2's CEO's office, I not only got the premium rate bar applied to my account, I also got a very apologetic phone call from the scammers and a postal order for £4.50 shortly after. 

Level 1: Joiner
Posts: 2
Registered: ‎18-02-2018

Re: Premium SMS scam

[ Edited ]

I cannot believe after two years that 02 are allowing this scam to continue. A pop up appeared on my phone informing me that I had subscribed to a gif sticker site [Removed] for £4.50 a WEEK. (Ironically I was on the Law Society's website at the time). 

Of course I don't want stupid gifs and have never downloaded anything. I assumed it was fake and didn't reply 'STOP' in case I was charged £££s. But on checking with 02 they had indeed allowed this scammer access to my bank account and I'd had £4.50 stolen from it.

 They refunded it and put a bar on my account for any further attempts. But.. WTAF? How dare 02 enable these known criminals? That's out and out theft.

I was kindly given a phone number for the company  - apparently 'Ferdamia Investment' which is well known to 02 for doing this. Apparently this is my battle to fight, not 02s. Great customer service.

 

 

And to all the idiots on here who are tempted to reply 'oh you must have clicked on a link and subscribed without knowing' (as they have on the link below) - wake up. Of COURSE I didn't, so don't try it or I'll assume you work for the scammers.

 

See this thread...

https://community.o2.co.uk/t5/Pay-Monthly/bogus-company-called-FERDAMIA-INVESTMENTS/td-p/1115579

I'd urge you all to flood O2's customer service with complaints. In the meantime I'm getting onto the BBC's Moneybox and Watchdog programmes.

Angry, angry, angry.

 

 

Level 1: Joiner
Posts: 10
Registered: ‎16-09-2016

Re: Premium SMS scam

Aside from billing, the fact that o2 are providing their subscribers’ mobile numbers without ANY consent to some dodgy company registered in Cyprus MUST be a GDPR violation? How can it not be?
Level 1: Joiner
Posts: 2
Registered: ‎04-08-2018

Re: Premium SMS scam

It’s outrageous that O2 are knowingly giving access to our bank accounts. I had the “you are subscribed to learning French at £9/week ...” boll***s and was told to send stop to 83463 which I did and call customer service 03300538731.... j1media.net ? . I’m an O2 business customer .. not a fool . After doing so I still got the same text every week . It’s something I think we need to be either compensated for or O2 sued for privacy rights .. my situation has still not being resolved and I’m looking into on a legal level with privacy rights high on the agenda at the moment ...

Level 1: Joiner
Posts: 2
Registered: ‎04-08-2018

Re: Premium SMS scam

Had some text from Chess saying to call 0800 688 8858 to sort problem ? Will call Monday but will leave O2 as soon as after this ... it’s totally outrageous 

Posts: 89,209
Topics: 536
Registered: ‎04-04-2012

Re: Premium SMS scam

@Steveluv EE offer a 2 step verification process for these subscriptions so that's something worth considering when changing networks. Vodafone and Three are still just as vulnerable as O2 for these scams.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)