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Anonymous
Posts: 0

Praise



I would like to say a big thank you and ask for Roger Hughes sales/telephone support assistant to be recognised for his help in sorting out my sales order today. I had tried to order a phone and completely mucked up the whole thing on the internet and then waited 30 mins on CHAT and then decided to ring through to the Liverpool centre. This gentleman and the later female sales assistant were kind, patient, helpful and not at all hurried in making sure the whole order was sorted. I made the original mistake and caused total chaos but this was calmly and courteously sorted and he went through loads of options that I was not aware of. 

So pls could you send my kind thanks and regards and ask that this person  and the lady be commended for their help.

 

thank you,

sara ACA Pozzee

Posts: 84,088
Topics: 580
Registered: ‎04-01-2009

Re: Praise

Community Manager
Posts: 7,530
Registered: ‎18-02-2016

Re: Praise

Cheers for the heads up on this @jonsie smiling

 

@Anonymous Great to hear your feedback! It seems customer services are on fire atm! fire We keep seeing these kinds of posts. I'll need a couple of details from you to help track down the member of staff you spoke to so I'll drop you a quick message. 

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Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Praise

Fantastic

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,324
Topics: 765
Registered: ‎14-01-2013

Re: Praise

Great to here @Anonymous and hope you are now all sorted...

*The Game Is On*

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Posts: 84,088
Topics: 580
Registered: ‎04-01-2009

Re: Praise


@Martin-O2 wrote:

Cheers for the heads up on this @jonsie smiling

 

@Anonymous Great to hear your feedback! It seems customer services are on fire atm! fire We keep seeing these kinds of posts. I'll need a couple of details from you to help track down the member of staff you spoke to so I'll drop you a quick message. 


I think they are all getting into festive mode... goodwill to all men.... and ladies 😀🎅🎅🎅🥂

Community Manager
Posts: 7,530
Registered: ‎18-02-2016

Re: Praise

[ Edited ]

It's great to see so many happy customers @jonsie!! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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