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Positive feedback

Anonymous
Not applicable

Thank you to Scott from the support centre (phone).
I was horrifed when I received a £97 bill which he managed, with patience, to sort out for me.

Call centers need more people like Scott.

Someone from O2 management should go and find him and give him a pat on the back.

 

Message 1 of 23
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Anonymous
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Hi there

I wold like to leave Nicole a 10+ after her superb help when I recieved a bill shock in may. A sim contract at 14.50 came to 70.00! yikes! Turns out I talk a lot. was a little cfused why I was charged for o2 to o2 though. I called in on the 14 may and she was brilliant friendly, and after sorting out things upgraded my tariff (which was in all honestly the best thing) wish i had recived an NPS but hope this reaches her as I didnt get her surname!

Message 11 of 23
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jonsie
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If you give a few more details such as time of call I'm sure @Toby will feed it back to Nicole. Nice to see positive posts slight_smile

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Cleoriff
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Nice to hear some positive feedback @Anonymous Thanks for posting...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 13 of 23
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MI5
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Fantastic

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 14 of 23
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Anonymous
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had my second o2 live chat with a dude named Rick, honestly, best experience ever, fast, friendly, and with an incredible sense of humour! Rick, if you ever see this, THANK YOU,MATEY, you know what I mean, TRAIN EVERYONE TO BE RICK,PLEASE!

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MI5
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Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 23
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jonsie
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Cleoriff
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Excellent news. I m sure it will be passed back to Rick

Veritas Numquam Perit

Girl in a jacket
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Beenherebefore
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Was his surname SHAW ?
"My life is a facsimile of a sham"
Message 19 of 23
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jonsie
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