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Poor service and support at Hastings O2 shop

Anonymous
Not applicable

I went to the Hastings O2 shop today to seek back up advice for the iphone 6 I bought at the shop a week ago. I was served by an assistant called Ed who was so unprofessional, unhelpful, tryyng to rush me and chewed gum throughout our conversation.

I reported this poor service to the shop manager but I don't feel very confident that this will be followed up.

In future I will take my business to another company.

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Bambino
Level 84: Resplendent
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Registered:

You can take your complaint further here: http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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Registered:
Poor show - Please follow the complaints link as it is the only way to ensure that staff get the required training.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Hi and a Warm Welcome to the Community Forum.

Can we help here with any advice you may have been seeking.

You can also write to O2 to complain as well as filling out the online complaints form.

Usually it takes approx 28 days to receive a reply.
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Toby
Former Staff
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Registered:
Hi GL10,

Sorry to hear about this. Please send me a private message and we can see what can be done to help you.

Welcome to the community!
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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