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Poor quality o2 customer service

Anonymous
Not applicable

Hi,

 

My phone is in the process of being fixed, and I will need to collect it from my local store (Oldham).  The quality of customer service there has been less then poor (they never bothered to ask me if I wanted the phone posted back to my home address).  

 

And does anybody there actually know how to answer a phone?  Been calling all day to find out if my phone is there to collect only nobody has actually answered!!!

 

Less then impressed!!

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Anonymous
Not applicable

Do you have the right number? I am finding 0161-624 6242 for the Oldham store.

 

Did you ask if you could have the phone delivered to your home address?

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