Poor customer service i have experienced so far

[Anonymous]

Hi

New to O2 and its been two weeks so far. 

Customer service and online help i had so far is one of the worst in my life.

Requested to Trasnfer my old number from different provider with pac code details. Each advisor give me different information why the delay and new time frame to switch over.

So far i have been to 9 Advisors, 7 days and the promised different time frames have been failed.

I will be billed for extra month cycle with my old provider due to incompetency of O2

O2 offered me another day waiting period to transfer my old number and here i am letting you know guys the experience i had with O2

TBH, my  humble opnion is stay away from O2 and stick to your current provider.

Thanks

Nitha

[jonsie]

That's the beauty of having the options to leave. Unfortunately some people are tied into long term contracts which is where good customer service is vital. It's a shame that some people experience anything but.

The general advice to people changing networks is to try P&G sim cards for the other network to ensure there is good coverage at home, work and the areas you normally travel to.

You should also think about getting the phone unlocked free if you are presently in contract.