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Poor care and service for customers

Naomi79
Level 1: Joiner
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When did O2 care so little for service, loyalty and customers?

After giving up on poor,pointless service on live chat .....I tried the retentions team and off the bat defensive arguing with no details or facts about other companys 3 yr contracts and phones being expensive ....and then happy for me to just pay my balance off and leave all before even looking at my account ....no loyalty for 6yrs customers, can’t match sky who will give me
Loyalty discount and new phone better contact and cheaper and once I pay off phone will cover cost to leave 02 and they are okay with this? Anyone else had this?
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MI5
Level 94: Supreme
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Typical response these days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
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@naiomi79

Sky Mobile will always be cheaper than o2 as they don't have any mobile network infrastructure to run, as they sit on o2's network.

So in effect you are still giving o2 money, just via Sky slight_smile
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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