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Anonymous
Posts: 0

Poor Reception

I have very poor reception on my iphone 6 (1-2 bars) & have tried everything to have it improved - new sim card, re-setting &&&& but without success. Can anybody offer any help or advice before I depart from o2, please?

 

Anonymous
Posts: 0

Re: Poor Reception

Hi @Anonymous have you tried checking the coverage in your area as there maybe a faulty mast?

 

https://status.o2.co.uk

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Registered: ‎13-08-2008

Re: Poor Reception

[ Edited ]

https://community.o2.co.uk/t5/Other-Products-and-Services/Do-you-have-poor-coverage-signal-Indoors-T...

and

https://community.o2.co.uk/t5/Other-Products-and-Services/Self-help-guide-Is-the-network-down-for-me...

 

You do not say if this is everywhere indoors etc .

 

The more info the better advice we can give

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Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Poor Reception

Do you know if others get a better signal in the same area?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Poor Reception

Hi, thank you & yes, I have. I'm told that reception is good & no outages near me

Anonymous
Posts: 0

Re: Poor Reception

Maybe you have a faulty phone. Perhaps Apple can do a diagnostic on it if you have an Apple store near you 

 

https://www.apple.com/retail/geniusbar/?cid=acs::applesearch

Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Poor Reception

Who told you it was good?
What does the status checker say?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Poor Reception

Poor reception used to be mainly in my home....dropped calls, incoming calls going to voicemail even when the phone wasn't being used, bad lines etc but recently it's everywhere

Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Poor Reception

I’d also advise contacting Apple to have the phone checked out then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Poor Reception

Sorry - don't know