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Level 1: Joiner
Posts: 4
Registered: ‎04-09-2013

Poor 3G / 4G London

Over the past few weeks I have noticed massive issues in my 3G and 4G connections in London (iPhone 6S):

 

Chancery Lane - Have 4G can barely load anything except low bandwidth apps like Whatsapp

Inside Cannon Street - Have 4G and exactly the same issues, nothing loads.

Most of the South West Overground service towards Dartford is intermittent and poor.

 

My girlfriend is also on 02 (iPhone SE) and experiences the exact same issues.

 

Anyone else having this issue? 

Posts: 84,483
Topics: 580
Registered: ‎04-01-2009

Re: Poor 3G / 4G London

Level 1: Joiner
Posts: 4
Registered: ‎04-09-2013

Re: Poor 3G / 4G London

Yeah there seems to be issues:

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Level 1: Joiner
Posts: 4
Registered: ‎04-09-2013

Re: Poor 3G / 4G London

Thank you for the link Smiley Happy
Posts: 84,483
Topics: 580
Registered: ‎04-01-2009

Re: Poor 3G / 4G London

Posts: 116,673
Topics: 574
Registered: ‎04-04-2012

Re: Poor 3G / 4G London

Also, mobile comms can be turned off or restricted during times of crisis.
Not directly related but worth remembering.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,600
Registered: ‎18-02-2016

Re: Poor 3G / 4G London

Happy to see you got an answer to your coverage problems @Blaine1! Hopefully it won't be too long until the mast is up and running again. Smiley Happy

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Level 1: Joiner
Posts: 4
Registered: ‎04-09-2013

Re: Poor 3G / 4G London

Almost a year later and still no fix to the service which is pretty shocking really. I’m out of contact and have no choice but to move providers
Posts: 100,570
Topics: 767
Registered: ‎14-01-2013

Re: Poor 3G / 4G London


@Blaine1wrote:
Almost a year later and still no fix to the service which is pretty shocking really. I’m out of contact and have no choice but to move providers

This is obviously the best choice for you @Blaine1. No point paying for a contract when you can't use the service...Smiley Sad

*The Game Is On*

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Posts: 116,673
Topics: 574
Registered: ‎04-04-2012

Re: Poor 3G / 4G London

Although things "could" be improving shortly https://community.o2.co.uk/t5/Welcome-News/O2-wins-largest-spectrum-share-in-latest-auction/m-p/1117...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)