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Anonymous
Posts: 0

Plague of 'you're out of Credit ' text messages

Dear O2,

I would like to  ask  one  simple  question - why do you feel it necessary to  hound  me  with  text messages telling  me  I'm out of  credit  - approx  20 in the last 3 days  !! One will suffice  . I know I'm out of  credit  ! I will top up when  I choose  and  NOT  because you  hound me  every  2 minutes !!!  I have been a loyal  customer   since O2 was BT Cellnet  - but the past few  months of  hounding  by text  have  made  me  seriously condsider  moving  provider. pleeeaaaasssseeee  STOP the multiple   'You're out of credit' texts  

Thankyou

 

one  VERY  pi***d off  customer !!!

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Posts: 98,370
Topics: 545
Registered: ‎04-04-2012

Re: Plague of 'you're out of Credit ' text messages

Call 4445 and ask CS to turn off balance text notifications....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,292
Topics: 714
Registered: ‎14-01-2013

Re: Plague of 'you're out of Credit ' text messages

Give them a ring and tell them on 4445 (having said that you will probably have to top up to call them depending on your tariff)

*The Game Is On*

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Posts: 98,370
Topics: 545
Registered: ‎04-04-2012

Re: Plague of 'you're out of Credit ' text messages

Just to add @Anonymous that o2 won't see your message here so it will not change unless you call them directly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)