Phones Charges Whilst in Paris

[Anonymous]

I am writing this post having just recieved my monthly bill.

My Bill was greater than normal because my partner and I went to Paris to celebrate getting Engaged,

unfortunatly we arrived in Paris on that fateful day of Friday 13th of november when the very tragic events took place, we were there through until Monday 16th.

Whilst we were very fortunate not have been in those areas at the times when the shootings took place, naturally family and friends were concerened and hence we both recieved lots of calls to our mobiles and returned those calls and texts.

My partner has a phone contract with Vodafone and recieved her bill, they sent her an email advising her thet they had noticed the time and of course the location she was in ie. Paris so they would be deducting all charges incurred by her for that time she was there !

It may seem a small thing to everyone but for us that was amazing, thoughtful customer service.

Well done Vodafone !

[jonsie]

It was too late after the event but o2 should look at individual cases if a customer calls up. They know if calls were made to Paris or from Paris on those terrible days rather than any other province or city in France.

[Toby]

Hi guys,

As @Cleoriff has mentioned, I provided some info previously in the below thread on this topic:

http://community.o2.co.uk/t5/Off-topic/Paris-Terror-Attacks/m-p/927882#M64613