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Anonymous
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Phone number with a virtual mobile operator under O2

[ Edited ]

Hi

 

This question is a bit unusual.

 

I had a mobile number 079xxxxxxxx, it was with a small Virtual Mobile operator Jadoo Mobile which using O2 network.

 

but Jadoo Mobile became bankrupt this month and I can't dial out and no one can dial in

 

I tried to contact them but as they don't exist anymore, so no one answered my call and replied my e-mail. So I can't get a PAC code from Jadoo Mobile

  

I hope to keep the phone number as I've been using it for more than 10 years. All my job agents contact me by that number so our house income depends on the availability of this mobile number.

 

because they were virtual mobile operator using O2 network. Calls from a landline to my old number is still diverted to O2 network cloud,

 

I presume there's an exising service contract between O2 and Jadoo mobile to provide mobile network service. But as Jadoo Mobile is bankrupted they will pay O2 after the current network service period

 

could anyone please let me know what will O2 do with this number then?

 

 Regards

 

 
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Posts: 100,384
Topics: 546
Registered: ‎04-04-2012

Re: Phone number with a virtual mobile operator under O2

You will have to call Cs but I doubt o2 cando anything about it as they don't own the number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 100,384
Topics: 546
Registered: ‎04-04-2012

Re: Phone number with a virtual mobile operator under O2

http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Registered: ‎04-01-2009

Re: Phone number with a virtual mobile operator under O2

Was there no warning that they were going out of business?

I think it's very likely that you have now lost this number but call customer service anyway to see if there's any way round the problem.

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Level 67: Unsung hero
Posts: 15,025
Registered: ‎31-03-2010

Re: Phone number with a virtual mobile operator under O2

Must be an awful feeling for that to have happened, and I sypathise with the OP, but I find it a little strange that someone would tie up their entire life on a mobile number from a MVNO and not have any backup at all.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Phone number with a virtual mobile operator under O2


@Bambino wrote:

Must be an awful feeling for that to have happened, and I sypathise with the OP, but I find it a little strange that someone would tie up their entire life on a mobile number from a MVNO and not have any backup at all.


Have to agree, you'd think that they would either have a landline in place or a second phone on a network carrier & not an mvno

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Posts: 86,604
Topics: 729
Registered: ‎14-01-2013

Re: Phone number with a virtual mobile operator under O2

How awful.....I have never heard of them personally (which is why I wouldn't have gone near them) but that is no help to the OP..I hope it gets resolved.... but I think the number may well be lost

*The Game Is On*

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Anonymous
Posts: 0

Re: Phone number with a virtual mobile operator under O2

The name rings a bell but I thought they went out of business in the early part of the 2000's

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Posts: 2,174
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Registered: ‎06-11-2014

Re: Phone number with a virtual mobile operator under O2

Despite beliefs, you never "own" a mobile number. Op could raise an action for loss of the number within the conditions of his contract, but that's like throwing good money after bad. They didn't pay their suppliers etc, they won't pay any small claim court.

Op, looks like the numbers toast. Sorry
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Level 67: Unsung hero
Posts: 15,025
Registered: ‎31-03-2010

Re: Phone number with a virtual mobile operator under O2

Who would the OP raise an action with if no one is answering their calls or replying to emails?

I DO NOT WORK FOR O2



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