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Anonymous
Posts: 0

Payment failed - payment gateway issue?

Is anybody else having issues paying bills online. Plenty of funds and debit card works on other websites except this one or the MyO2 app.

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Posts: 90,976
Topics: 746
Registered: ‎14-01-2013

Re: Payment failed - payment gateway issue?

[ Edited ]

Hi @Anonymous There have been issues with online payments in the past but we thought this had been sorted.

I would advise you to try once more later on today...if still having issues then contact customer services

http://www.o2.co.uk/contactus

Edited to add these guidelines on all ways to pay.http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036

*The Game Is On*

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Posts: 105,846
Topics: 554
Registered: ‎04-04-2012

Re: Payment failed - payment gateway issue?

Send a pm to @Toby if you continue to have problems.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Payment failed - payment gateway issue?

Hi both,

 

Well, I've just tried it again and it works now. Maybe it didn't like the 5am start to process my payment.

 

Thanks

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Posts: 90,976
Topics: 746
Registered: ‎14-01-2013

Re: Payment failed - payment gateway issue?

[ Edited ]

@Anonymous wrote:

Hi both,

 

Well, I've just tried it again and it works now. Maybe it didn't like the 5am start to process my payment.

 

Thanks


That's great...sometimes the systems update overnight so that could be the reason...Pleased it's sorted Smiley Wink

*The Game Is On*

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Posts: 105,846
Topics: 554
Registered: ‎04-04-2012

Re: Payment failed - payment gateway issue?

System glitches are something else we have to contend with too Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Payment failed - payment gateway issue?

Good to hear its working now for you @Anonymous, do come back t let us know if it occurs again. Oh, and welcome to the community Smiley Happy

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Level 1: Joiner
Posts: 9
Registered: ‎24-02-2018

Re: Payment failed - payment gateway issue?

Exactly the same for me this morning. Had to ring my bank to make sure that the payment was sent, which it was. 5 times I tried.