Solved: Overcharged for data...when they said I'd run out ...

Anonymous · ‎12-03-2015

o2 not only cut off my data for 2 days, but then charged me £5 to get some more when they had made an apparently widespread mistake - something to do with this new shared data idea - messing up the data count.

I had not used up my data allowance, was about 1/3 into it.

It's going to take me £15 of time to get back that £5 and it's just so boring...thanks o2.

MI5 · ‎12-03-2015

It is common knowledge that this caused issues for some accounts.
I'd call cs again and ask to be refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎12-03-2015

It is common knowledge that this caused issues for some accounts.
I'd call cs again and ask to be refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎12-03-2015

And yet we were assured by an O2 staff member that this shared data mess up had now been sorted?

Apparently not until people start getting bills in....or noticing they have no data left...:smileysad:

Veritas Numquam Perit

L_W_Ward · ‎12-03-2015

I've had similar problems to this. Just call us CS and they will sort it out

iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,

jonsie · ‎12-03-2015

Customer service will reimburse you and may even make a further goodwill gesture. Call them and get it sorted.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

L_W_Ward · ‎12-03-2015

Remember you can use the CS Chat feature to discuss this problem. They have been good with me in the past.

http://www.o2.co.uk/help#

iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,

Toby · ‎12-03-2015

@L_W_Ward wrote:

Remember you can use the CS Chat feature to discuss this problem. They have been good with me in the past.

http://www.o2.co.uk/help#

Great to hear that they've been useful in the past @L_W_Ward

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L_W_Ward · ‎12-03-2015

@Toby wrote:
@L_W_Ward wrote:
Remember you can use the CS Chat feature to discuss this problem. They have been good with me in the past.

http://www.o2.co.uk/help#

Great to hear that they've been useful in the past @L_W_Ward

No where near as good as phone support but good enough for when you don't want to speak to someone.

iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,

Anonymous · ‎13-03-2015

Thank you guys, just spare time wasted, I'm sure they will sort it but it took 5 phonecalls to get them to remove the block they'd accidentally put on my data in the first place as they wouldn't believe I hadn't used all my data for a long time. Anyway worse things happen!

Cleoriff · ‎13-03-2015

@Anonymous wrote:
Thank you guys, just spare time wasted, I'm sure they will sort it but it took 5 phonecalls to get them to remove the block they'd accidentally put on my data in the first place as they wouldn't believe I hadn't used all my data for a long time. Anyway worse things happen!

Good news then @Anonymous ....took a fair bit of work but at least it is sorted.:smileywink:

Veritas Numquam Perit

O2

Overcharged for data...when they said I'd run out but I hadn't