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Overcharged for data...when they said I'd run out but I hadn't

Anonymous
Not applicable

o2 not only cut off my data for 2 days, but then charged me £5 to get some more when they had made an apparently widespread mistake - something to do with this new shared data idea - messing up the data count.

I had not used up my data allowance, was about 1/3 into it.

It's going to take me £15 of time to get back that £5 and it's just so boring...thanks o2.

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jonsie
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It's a shame these things can take such a long time to sort out. At least it's done now slight_smile

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Anonymous
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Yes, as a "goodwill gesture" ermmm it's not a goodwill gesture, it's simply paying back what you overcharged me. Tried to squeeze an extra £10 off them as a real goodwill gesture- for the inconvenience but, no joy!

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Cleoriff
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@Anonymous wrote:

Yes, as a "goodwill gesture" ermmm it's not a goodwill gesture, it's simply paying back what you overcharged me. Tried to squeeze an extra £10 off them as a real goodwill gesture- for the inconvenience but, no joy!


Well you tried...and if you don't try you get nothing...we all know that wink

Veritas Numquam Perit

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jonsie
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They class it as goodwill....otherwise they would have to admit it's an O2 error Whistle

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