Online Chat and Phone call

[MadPorsche911]

Online chat, first question do I need to phone someone to cancel my contract. 15 minutes later after security questions etc. you need to phone to cancel your contract.

Spoke to someone who was patronsising after he told me I needed to pay and then be sent a pac code he then said something totally different but when I questioned him he said no that is what I have just said.

What a waste of time! 

[MI5]

Hi @MadPorsche911

Some help here on cancelling and getting your pac. 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Anonymous]

I would not rely on anything live chat say

[pgn]

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@Anonymous wrote:
I would not rely on anything live chat say

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A resounding vote of confidence yet again for O2, @Anonymous "sad but true". 

@I have found the Social Media team to be effective, Twitter @O2, not sure of the Facebook handle, @MadPorsche911. 

[jonsie]

No nothing to pay if your contract has been paid up and definitely no payment needed for a PAC.