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Anonymous
Posts: 0

Ongoing terrible experience with customer service

I just want to say how disappointed I am in the current level of costumer service. I have been with o2 for a number of years and yes staff was helpful in the past - until something went wrong. I have spent the last week and a half trying to cancel an order as the courrier lost the parcel (i have an email from them confirming that). Since then I must have spoken to at least 5 different people from o2 who all said they would get back to me but never did. I keep on being lied to and it is quite distressing. Meanwhile my billing date draws near and it looks like I will be charged for a phone I don't have and a tariff I no longer want because nothing seems to be able to move forward without courrier confirmation. I recieved none of the call backs or updates promised. Disgusting. As soon as this is sorted I am leaving o2, who doesn't seem to value long term customers. I will of course file a complaint.
Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Ongoing terrible experience with customer service

Resolver is known to get good results https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Ongoing terrible experience with customer service

Thanks, I'll give this a try Smiley Happy



 

Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Ongoing terrible experience with customer service

Good luck 😉
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,530
Registered: ‎18-02-2016

Re: Ongoing terrible experience with customer service

I'm sorry to hear you had a bad experience @Anonymous! Please let us know how you get on with your complaint. 

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