Ongoing terrible experience with customer service

[Anonymous]

I just want to say how disappointed I am in the current level of costumer service. I have been with o2 for a number of years and yes staff was helpful in the past - until something went wrong. I have spent the last week and a half trying to cancel an order as the courrier lost the parcel (i have an email from them confirming that). Since then I must have spoken to at least 5 different people from o2 who all said they would get back to me but never did. I keep on being lied to and it is quite distressing. Meanwhile my billing date draws near and it looks like I will be charged for a phone I don't have and a tariff I no longer want because nothing seems to be able to move forward without courrier confirmation. I recieved none of the call backs or updates promised. Disgusting. As soon as this is sorted I am leaving o2, who doesn't seem to value long term customers. I will of course file a complaint.

[MI5]

Resolver is known to get good results https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...

[Anonymous]

Thanks, I'll give this a try

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[MI5]

Good luck 😉

[Martin-O2]

I'm sorry to hear you had a bad experience @Anonymous! Please let us know how you get on with your complaint.