Solved: O2. - Page 2

Anonymous · ‎22-07-2015

I am absolutely disgusted by what I have heard today! My iPhone 6 has a fault which I was told, for me to have only had the phone 8 days to be told I can't get it replaced or anything! Well if that's the case I hope you enjoy losing customers! I am cancelling my contract and moving to a different provider

Bambino · ‎22-07-2015

As O2 are one of Apple's main vendors of iPhones I seriously doubt that anyone from Apple would advise a customer to leave. The OP has been vague and hasn't actually explained what the problem with the phone is, or why O2 purportedly said they won't fix it.

I DO NOT WORK FOR O2

MI5 · ‎22-07-2015

Most strange but I expect it's an out of warranty and no insurance issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

perksie · ‎22-07-2015

Obviously the OP has been misinformed, there is no reason why O2 wouldn't sort this out.

Call them again and you should get someone who knows the correct procedure.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Bambino · ‎22-07-2015

That's probably a good guess @MI5, but unless the OP comes back and clarifies what their grievance is, that's pretty much all we'd be doing.

I DO NOT WORK FOR O2

perksie · ‎22-07-2015

@MI5 wrote:
Most strange but I expect it's an out of warranty and no insurance issue.

They said they've only had it 8 days.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Cleoriff · ‎22-07-2015

@perksie wrote:
@MI5 wrote:
Most strange but I expect it's an out of warranty and no insurance issue.
They said they've only had it 8 days.

Exactly..but failed to explain what was wrong with the phone

Veritas Numquam Perit

perksie · ‎22-07-2015

Cleoriff wrote:

Exactly..but failed to explain what was wrong with the phone

I read that too!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

viridis · ‎22-07-2015

Any time I've had an issue within the 14 day period, O2 have replaced it swiftly with no quarrel.
The z2 headphone jack came loose, replaced next day door swap.
The edge screen was misshapen, instant swap in store.
Very odd

MI5 · ‎22-07-2015

@perksie wrote:
@MI5 wrote:
Most strange but I expect it's an out of warranty and no insurance issue.
They said they've only had it 8 days.

Dropping down the loo would invalidate the warranty after 8 mins

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

perksie · ‎22-07-2015

@MI5 wrote:
Dropping down the loo would invalidate the warranty after 8 mins

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1