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Posts: 2,841
Topics: 24
Kudos: 275
Registered: ‎25-10-2010

Re: O2 website Header page change - feedback needed (part 2)

OK on my main PC this afternoon I got the new header via Chrome, very nice but at the expense of having to change my password. 

 

On my MacBook Air on Opera, old header and refusing to accept my changed password that worked earlier. Changed again and logged in to Safari and got the new header. So I can see both styles via two browsers (logged onto both concurrently).

 

To be honest having to change my password twice for no reason has annoyed me more than noticing the changes. But liking the new one at the moment though could do with more bolder menu text.

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Level 46: Trendy
Posts: 5,692
Registered: ‎26-03-2014

Re: O2 website Header page change - feedback needed (part 2)

Not had an issue with passwords, but today I am back on the old style header.
If honest, the new one looks good but is more awkward to navigate (having to unhide the menu by hovering over it means a slight delay in finding the sub-menu that you need).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 87,862
Topics: 737
Registered: ‎14-01-2013

Re: O2 website Header page change - feedback needed (part 2)


@gmarkj wrote:
the new one looks good but is more awkward to navigate (having to unhide the menu by hovering over it means a slight delay in finding the sub-menu that you need).

That was my complaint @gmarkj. I had the new one a few weeks back and whilst it was tidier, you needed to search for the subsections as they weren't on display. This is time consuming. If the regulars find it problematic I suspect it would be even worse for new members. 'If it ain't broke, it doesn't need fixing'

Instead...I wish O2 'tech division' would spend time making vast improvements to the Search Engine functionality. This isn't fit for purpose and is far quicker to access Google for anything O2 related Smiley Sad

*The Game Is On*

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Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: O2 website Header page change - feedback needed (part 2)

Thanks guys! 

You know we always use all your responses when writing up the community recommendations for improving, so keep it coming! Handshake

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Posts: 101,761
Topics: 549
Registered: ‎04-04-2012

Re: O2 website Header page change - feedback needed (part 2)

I can't log in on mobile now.
I get the message "server not found".
Logging in on PC is fine.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 101,761
Topics: 549
Registered: ‎04-04-2012

Re: O2 website Header page change - feedback needed (part 2)

Error 502, if it helps, on Safari.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 46: Trendy
Posts: 5,692
Registered: ‎26-03-2014

Re: O2 website Header page change - feedback needed (part 2)

Just been able to log back in.
Was getting the "oops, something's gone wrong" page.
On both PC and mobile.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 101,761
Topics: 549
Registered: ‎04-04-2012

Re: O2 website Header page change - feedback needed (part 2)

Yeah, I hadn't logged out on PC but had on mobile, hence the problem with logging in again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: O2 website Header page change - feedback needed (part 2)

I can see the new header if I log on via my chrome book but get the old header via safari on iPhone 7

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Posts: 13,513
Topics: 268
Kudos: 469
Registered: ‎11-01-2014

Re: O2 website Header page change - feedback needed (part 2)

No change for me on my laptop

May I say, I agree with @Cleoriff above  ^  ^  ^  mentioned ... ... ... the Search button facility needs attention ... it's something I do use ... but ... perhaps some old, out of date posts need deleting for current tech clarification ... #just sayin'

*possum si vollo* *per ardua ad astra*



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