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O2 website Header page change - feedback needed (part 2)

MercedesS
Former Staff
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Hello guys

We are sure you have already noticed that we have a new Global navigation test today.

It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!!

Navigation test 2.png

 

Test details

  • This test is expected to launch on the 1st November and run for some weeks.
  • The test will run on Desktop, Tablet and Mobile.

Why?

A new navigation design should simplify the customer journey. The key changes are colours & icons. 

 

Please note that the method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. The reason why we AB split test is to robustly measure the impact the new navigation is having on customers and make sure that we are making a change that is having a positive impact on our customer experience. 

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gmarkj
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I am getting both the new and the old style header.
Bit confusing!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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New on mobile, old on PC for me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MercedesS
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Any feedback to share?

I do love heart that the community is promoted better! BouncyBouncy

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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MI5
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Early days yet.
Let me try it for a while first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MercedesS
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Of course!! Take all the time you need and let us know Thanks!

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jonsie
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No change on mobile 📱 for me, I'll try later on the tablet and request desk top view. 

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Glory1
Level 43: Bright Spark
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No change for me on mobile either. I've tried mobile and full and still no change. Like @jonsie I will try my tablet later.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Cleoriff
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I experienced the change on PC last time round and didn't like it one bit...however thankfully phone and PC are showing vastly superior old header. Smiley Very Happy

So I can only be pleased that this time, I wasn't one of the 'randoms'...Bouncy

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

No change for me but I’ll keep checking 

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