O2 superb service

[Anonymous]

I bought a Lumia 800 18 months ago when they were selling them off so not expensive and for me a brilliant phone. Last Monday it refused to start up, so I took it into the O2 shop to see if they could start it, they could not but would send it away. Apparently it was still under warranty, which surprised me. Wednesday I got a phone back, not my own phone repaired, not a refurbished Lumia 800 but a brand new shiny Lumia 930. To say I am chuffed is an understatement. Well done O2 you have a very satisfied customer.

[Anonymous]

Hi Tunshill and Welcome to the forum.

Awesome outcome.

Good to hear a good reasonable outcome to add some balance.

Well done O2. 😄

[MI5]

You jammy so and so
Seriously, well done !!

[Anonymous]

Sadly not the type of post we see very often, which is all O2's fault. Credit where credit's due this time though!

[Beenherebefore]

We're all assuming this was deliberate.......it could have been an error by O2 

[jonsie]

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@Beenherebefore wrote:

We're all assuming this was deliberate.......it could have been an error by O2 

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Ye of little faith....well done O2:smileyhappy:

[Beenherebefore]

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@jonsie wrote:

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@Beenherebefore wrote:

We're all assuming this was deliberate.......it could have been an error by O2 

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Ye of little faith....well done O2:smileyhappy:

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I know.....but I'm only influenced by recent performance levels 

O2 have managed to get most things wrong since mid-September.

Also you may not have noticed an increase in TV advert activity......a sure sign of worried accountants.

[jonsie]

It saddens me too say but that's very true.

[Cleoriff]

Either way...we have at least ONE satisfied customer....a rare thing indeed....

[L_W_Ward]

Lots of people like to complain, very few are willing to give praise. Good work, jammy sod and enjoy