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Posts: 84,436
Topics: 580
Registered: β€Ž04-01-2009

Re: O2 shop

It's just not right. Yes it may have been on offer and offers end. BUT.. it was agreed the day before. I don't see the problem, the phone should be at the agreed price when the confirmation receipt was dated. 

Posts: 100,502
Topics: 767
Registered: β€Ž14-01-2013

Re: O2 shop

It's now showing online in the shop at Β£169.99. I repeat though...the O2 advisor stating 'it went up overnight' does NOT go down well with me. It indicates quite clearly that the phone WAS a lower price when @Anonymous went instore the previous day

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Posts: 116,614
Topics: 573
Registered: β€Ž04-04-2012

Re: O2 shop

No one is disputing that fact I don't think?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 100,502
Topics: 767
Registered: β€Ž14-01-2013

Re: O2 shop


@MI5 wrote:
No one is disputing that fact I don't think?

No... but O2 staff don't appear to want to offer any assistance as a gesture of goodwill. So hopefully either a complaint or help from @Marjo or @Martin-O2 will bring a satisfactory resolution..

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Posts: 116,614
Topics: 573
Registered: β€Ž04-04-2012

Re: O2 shop

The shops probably don't have the authority.
Even less so if they are a franchise.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 100,502
Topics: 767
Registered: β€Ž14-01-2013

Re: O2 shop


@MI5 wrote:
The shops probably don't have the authority.
Even less so if they are a franchise.

No but they aren't robots. They know what was agreed and most shops are able to make offers or at least act with a modicum of common sense....

Anyway enough said, lets hope @Anonymous gets a favourable outcome

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Posts: 116,614
Topics: 573
Registered: β€Ž04-04-2012

Re: O2 shop

Hopefully @Marjo will help out too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Former Staff
Posts: 7,871
Registered: β€Ž23-07-2014

Re: O2 shop

Thanks for the tag @MI5.

Sorry to hear about this @Anonymous! Smiley Sad I can certainly check on our end just in case if there's anything else that could be done. I'm going to drop you a private message here on the forum, please do check when you get a moment?

 

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Posts: 116,614
Topics: 573
Registered: β€Ž04-04-2012

Re: O2 shop

Thanks Marjo
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 shop

Hi and thanks for all the support.

 

I have been contacted by O2 this Morning and the issue has now been resolved.

 

Again. Many thanks for the links and advice.