on 20-12-2018 14:53
No mobile data access since Tuesday (18/12/2018).
O2 service checker says a phone mast isn't working in the area (downtown London) for 3 days now.
Is it really taking 3+ working days to repair a phone mast? Ridiculous.
And O2 live chat isn't available too.
on 20-12-2018 15:10
@VertexX It can take much longer than 3 days. There are any number of reasons for it taking as long as it is, and O2 will not give a time frame for repair. The only thing in your favour is that they are aware of the issue. It will take as long as it takes, unfortunately.
on 20-12-2018 15:25
In my Country if there is an outage, they repeair it within a few hours, but never takes more than half day. They have to fulfill 98% availability put in the contract.
Funny that in a rich Country like the UK, they're unable to fix it.
on 20-12-2018 16:07
But as @Bambino says, since they know about the issue they will be working on getting it resolved as quickly as they can
on 24-12-2018 09:46
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 24-12-2018 19:58
Try dropping down to 3G to see if that helps.
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on 24-12-2018 20:37
There appears to be a regular congestion issue in London.