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Level 1: Joiner
Posts: 5
Registered: ‎05-05-2013

O2 service outage

No mobile data access since Tuesday (18/12/2018).

 

O2 service checker says a phone mast isn't working in the area (downtown London) for 3 days now.

 

Is it really taking 3+ working days to repair a phone mast? Ridiculous.

 

And O2 live chat isn't available too.

Level 70: Enigma
Posts: 17,133
Registered: ‎31-03-2010

Re: O2 service outage

@VertexX It can take much longer than 3 days. There are any number of reasons for it taking as long as it is, and O2 will not give a time frame for repair. The only thing in your favour is that they are aware of the issue. It will take as  long as it takes, unfortunately.Smiley Frustrated

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 5
Registered: ‎05-05-2013

Re: O2 service outage

In my Country if there is an outage, they repeair it within a few hours, but never takes more than half day. They have to fulfill 98% availability put in the contract.

 

Funny that in a rich Country like the UK, they're unable to fix it.

 

Level 29: Intuitive
Posts: 1,285
Registered: ‎02-07-2013

Re: O2 service outage

There is a lot of technology and equipment in each cell tower, some of which is made by manufacturers not in the UK and spare parts may not be immediately available, so depending on what the issue is and what is needed to fix it will determine how long it takes to get fixed.

But as @Bambino says, since they know about the issue they will be working on getting it resolved as quickly as they can
Level 1: Joiner
Posts: 1
Registered: ‎20-12-2018

Re: O2 service outage

Data still seems to be out in central London - can't get online at all. That's nearly a week - why has O2 not released any info about this???

Posts: 116,617
Topics: 573
Registered: ‎04-04-2012

Re: O2 service outage

@DaveO you can check here https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 49: Rootin' Tootin' 
Posts: 6,993
Registered: ‎26-03-2014

Re: O2 service outage

Might be network traffic is impacting service.
Try dropping down to 3G to see if that helps.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 84,445
Topics: 580
Registered: ‎04-01-2009

Re: O2 service outage