on 29-12-2018 01:29
Its happend with me.21 Dec. i sent my payment online to O2.(i m O2 costumer 4 or more years).until this time my online bank and the bank Manager said to me your transaction is pending.Now is 29 Dec. i get mail i get charged because the bank in christmas time have bank holiday.I go to the bank they said still pending but O2 didnt take the money.Then i go to the O2 shop to help me they push in my hand them phone to call them.First call when i tell my phone number they take off the phone!! Second call after i tell them its pending the transaction but they said cant do nothing.I go my ATM take out CASH and bring in the store to paid my billand i not get charged.O2 store said i just can pay my bill online.So store no help me the costumer service phone not help and not let me paid my own bill in the store and charge me late paid!! Now i want close this bad phone number but i cant because O2 not take money but they charge more and more.Now i wrote this to here and get good christmas.I think i go looking for solicitor because i not pay the extra charge.
on 29-12-2018 01:57
@Attila I'm sorry that you're having all these problems, but this is a customer community. We are all customers here just like you. We cannot help with account issues or payments. You will still have to deal with customer service. https://www.o2.co.uk/contactus If you had been paying your monthly bills by Direct Debit you would have avoided this.
You cannot just close the account. You will have to pay for the remaining months that are left on your contract. A solicitor will not be able to help you.
on 29-12-2018 02:00
I just share the story what made the O2. And i until this time i paid direct debit but they still no take money and i paid double online and they still need more money. I think the solicitor can help to close this history. I dont care if i need paid full year to close this things. Never ever O2.
on 29-12-2018 07:17
If you want to cancel your contract then follow this advice ..
Also if you want to complain about O2 then do so via this route https://www.o2.co.uk/how-to-complain
on 29-12-2018 12:44
It's quite difficult to read and understand but it would seem that the bank is declining the direct debit, either that or O2 don't have the correct information to action a direct debit.
on 04-01-2019 14:27
Hi @Attila, sorry to hear about the trouble you've had with this. As it's been a few days since you posted I wanted to check if you made any progress with this, or if you still need help? If you're still stuck with this, please do let us know and we can try get someone on our end to have a closer look for you.
on 05-01-2019 04:31
on 07-01-2019 11:10
Yes now i found the problem.The O2 didnt check my debit card home address thats why all transaction stuck.On the phone the O2 pay service help to me but 21dec.to 31.dec. to long process.10 days with everyday phone call O2 and my bank made me tired in christmas time.
Thanks for coming back to confirm it's finally been sorted for you @Attila.