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Posts: 81,141
Topics: 576
Registered: ‎04-01-2009

Re: O2 lost my iphone and then charged me for it

Anyone who works for o2 has to put a disclaimer in their signature.


@Anonymous wrote:

How do you know?


 

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Posts: 13,384
Topics: 83
Registered: ‎14-01-2014

Re: O2 lost my iphone and then charged me for it

[ Edited ]

Ok,
Someone buys something off you that's quite expensive.
They want to return it to you as now it's been made obsolete by newer model, you agree they can return it.
You don't receive it.
You email them and enquire,
They tell you it was sent over a week ago and they want a refund still.
You ask for tracking info.
They say it was just sent 1st class and you must have lost it.
You ask why it wasn't recorded delivery
They then say it just was and where's their refund?



You need to chase this with RM, not O2, you.




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Anonymous
Posts: 0

Re: O2 lost my iphone and then charged me for it

Goodbye

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Posts: 13,384
Topics: 83
Registered: ‎14-01-2014

Re: O2 Recycle lost my iphone and then O2 charged me for it

Laters,



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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: O2 lost my iphone and then charged me for it

Hi @Anonymous, 

Just answering your PM now and we'll see what we can do to help Smiley Happy

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Anonymous
Posts: 0

Re: O2 lost my iphone and then charged me for it

O2 stepped up, Toby I doff my hat. 

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Posts: 92,682
Topics: 751
Registered: ‎14-01-2013

Re: O2 lost my iphone and then charged me for it


@Anonymous wrote:

O2 stepped up, Toby I doff my hat. 


Good news for you then...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Posts: 108,430
Topics: 561
Registered: ‎04-04-2012

Re: O2 lost my iphone and then charged me for it

Nice job, Toby.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,384
Topics: 83
Registered: ‎14-01-2014

Re: O2 lost my iphone and then charged me for it

Reckon Toby gets to give himself one for that..



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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: O2 lost my iphone and then charged me for it

Great to hear @Anonymous. This was down to the O2 Recycle team, all I did was pass on the query Smiley Wink

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.