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O2 lost my iphone and then charged me for it

Anonymous
Not applicable

I sent my iphone back to O2 recycle - they'd been rather aggressively mailing me to do this from the moment I ordered my new Iphone 6S. I used their prepaid packaging and it disappeared in the mail. They say 'tough' we 'advise' you to pay for tracking. 

Then, the contract people, about a month after they lost the phone, send a letter to tell me that under the terms of my new contract I actually have to return it to them, otherwise they charge me for it. This is the first I've heard of it (and I've been a customer for years). Of course, take out the magnifying glass and in 2 point size on the econtract it does indeed say this. 

I speak to customer service - on various types of hold for an hour - ultimately they say 'there's nothing we can do - can I help you with anything else' Help I say, you've been no help at all. I say I'm leaving, they merely point out the contract runs to 2017. 

'Customer service' pah - there's only the small print, the money and some robots to tell you 'sorry, computer says no'

I don't suppose Vodafone can be any worse. I'll find out in 2017 I expect. 

 

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MI5
Level 94: Supreme
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So you were on a business lease tariff previously ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 21 of 40
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Anonymous
Not applicable

Well apparently I moved onto a lease agreement the last time I upgraded, which for the first time means I had to send back my phone. Prior to that I was on a different type of business agreement. 

Message 22 of 40
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MI5
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OK, makes sense now....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 40
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viridis
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Title is a little misleading tho tbh.
Royal mail.
Message 24 of 40
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jonsie
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Ah more info now though you still need to call the royal mail support line.

 

General enquiries and complaints

03457 740 740
Textphone
03456 000 606
8am–6pm Monday to Friday
8am–1pm Saturday
Speak to a Customer Service adviser
Message 25 of 40
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Anonymous
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Like I said, I've given up on exercises in futility. I would like O2 to step up on the customer service front. 

Message 26 of 40
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viridis
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But it's not their issue, it's yours.
Message 27 of 40
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Anonymous
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Er, you all sound like you work for O2

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Cleoriff
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@Anonymous wrote:

Er, you all sound like you work for O2


No...we are all customers like yourself

Veritas Numquam Perit

Girl in a jacket
Message 29 of 40
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Anonymous
Not applicable

How do you know?

Message 30 of 40
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