Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Posts: 89,302
Topics: 536
Registered: ‎04-04-2012

Re: O2 down!

@Rach01 

Use the My Network app to report the issue and O2 will investigate to see if there is a fault locally to you. 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,951
Topics: 550
Registered: ‎04-01-2009

Re: O2 down!

It can only be a local problem We would be seeing multiple angry threads if the whole of the UK is affected. No problems within the Manchester/Blackburn areas.If live chat tell you it's Wednesday always check your diary, some of them don't know what day or time it is let alone having the slightest idea about a national outage.

Level 27: Desk Jockey
Posts: 4,071
Registered: ‎03-08-2018

Re: O2 down!

Well I think you are definitely right there @jonsie any national network/national outage trouble and the community forum would be on fire (metaphorically speaking) and we have experienced this 😯😩🤢
Fairly recently.


Community Manager
Posts: 6,105
Registered: ‎23-07-2014

Re: O2 down!

Hey guys, checked on my end as well and there's no wider issue going on. Thanks for jumping in to test on your end guys and helping to troubleshoot for @Rach01 . 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Level 16: Talkative
Posts: 1,352
Registered: ‎11-07-2012

Re: O2 down!

I thought there was a problem last Friday when I noticed none of my apps or browsers could connect to any site.  I decided to reboot my phone.  Was fine after that thumbsup  So sometimes it can be your device.  Turning it off and on isn't just a cliche for how IT people fix things, there is a genuine reason why it is asked yahoo

Thanks

Steve
Posts: 75,289
Topics: 695
Registered: ‎14-01-2013

Re: O2 down!

Nothing to do with O2 but BT is down (for emails) as from 6am this morning. I have 4 friends who are with BT as their broadband provider. No emails have come in since 6am for any of us.

It's working ok for everything else, (otherwise I wouldnt be posting on the forum) I have also made and received calls on my BT landine.

 

I have phoned BT and they to get this working by late evening.

*The Game Is On*


Posts: 89,302
Topics: 536
Registered: ‎04-04-2012

Re: O2 down!

It's the Yahoo mail servers that have gone boom so BT, SKY and Yahoo emails will all be affected.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,951
Topics: 550
Registered: ‎04-01-2009

Re: O2 down!

The Yahoo servers are back up now and emails are flowing nicely after a morning without any.

Posts: 75,289
Topics: 695
Registered: ‎14-01-2013

Re: O2 down!

Yes I rang BT, and they did say later today...and mine is back on...

*The Game Is On*


Posts: 71,951
Topics: 550
Registered: ‎04-01-2009

Re: O2 down!