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O2 deposit

MercedesE320CDi
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Hi I've recently took out a contract with O2 and had to pay a deposit as I've been working abroad for a few years, (fair enough).

I was told that the deposit would be refunded back to my bank account after the 3rd payment was successfully made, (which it has).

On speaking to 2 different people at O2 I've received conflicting information, so I'm hoping I can get clarification on here prior to me ringing again.

The 1st agent, explained that a few days after the 3rd payment was received I could call back and arrange for the deposit £125 to be paid back onto the card within 5 to 10 working days, ( again all seems fair and acceptable).

On calling back as instructed to arrange the refund I'm now told I have to wait until the next bill is generated before I can request this.

Can anyone assist with this, the amount isn't a lot however the principal stands and it is my money not O2.

Regards
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Martin-O2
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Please keep us posted on this @MercedesE320CDi and let me know if you need any further assistance. wink

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Message 21 of 27
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MercedesE320CDi
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appreciated

Message 22 of 27
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MercedesE320CDi
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Hi, quick update

 

Had a call today ref my email complaint from a Nathan from Executive Relations.

 

he confirmed that i had been given conflicting information, and assured me that my deposit refund has been processed and that it will be in my bank in 3 - 7 working days. I was also offerred a credit to my account for the inconvienece casued.

 

i did specify though the the website url below, should be changed to reflect that the credit will show on generation of the 4th bill

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

 

lets see what happens

 

thanks to all who has inputted on this thread

 

regards

 

Tom

 

 

 

Message 23 of 27
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Martin-O2
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That sounds promising @MercedesE320CDi! Please keep us updated on this one. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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Message 24 of 27
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MercedesE320CDi
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Hi all

 

deposit finally paid back, and a £30 credit for complaining

 

i see the website has not been updated as yet, however i will continue to chase this

 

again, thanks all for your help and advice

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Cleoriff
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Good news @MercedesE320CDi Worth it in the end then...wink

Veritas Numquam Perit

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Message 26 of 27
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Martin-O2
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Thanks for letting us know @MercedesE320CDi! Any further issues let us know. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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Message 27 of 27
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